Holiday Inn Express London-Royal Docks, Docklands by IHG offers a modern stay in a vibrant part of East London. Situated near the Royal Docks, this hotel features contemporary rooms equipped with comfortable furnishings and essential amenities, making it a suitable choice for both business and leisure travelers. Guests appreciate the hotel's proximity to public transport, providing easy access to central London attractions. The hotel includes a complimentary breakfast service, ensuring guests start their day right, and features meeting spaces for corporate needs. Overall, it combines convenience and comfort in a bustling area.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean Rooms The rooms are generally reported to be clean and well-maintained providing a comfortable stay for guests.
- Complimentary Breakfast A complimentary breakfast with a good variety of hot and cold options, including choices for different dietary needs, is included with the stay.
- Convenient Location for O2 Arena The hotel is ideally situated near the O2 arena, with easy access via the underground or cable car, making it perfect for attending concerts and events.
- Excellent Access to Public Transportation With Canning Town tube and DLR station a short walk away, guests can quickly reach central London and other attractions.
- Friendly and Helpful Staff Multiple reviewers praise the staff for being welcoming, attentive, and quick to resolve any issues.
Criticised
- Breakfast Crowds The breakfast area can get very busy, leading to long waits for restocking and a chaotic experience.
- Inconsistent Room Quality Some guests have reported issues such as mold in bathrooms, broken amenities, and unpleasant smells, indicating a lack of consistency in room conditions.
- Noise Issues Some rooms suffer from road noise and thin walls, which may disturb light sleepers.
- Reports of Dated Rooms and Wear and Tear Several guests mention that the hotel and rooms show signs of age, including stained carpets, worn bathrooms, and damaged fixtures.
- Small Room Sizes Certain rooms, especially family rooms with sofa beds, can feel cramped, making it difficult to move around comfortably.
The longer read
The Holiday Inn Express London-Royal Docks, Docklands by IHG, receives generally positive feedback, particularly for its convenient location near public transportation, making it ideal for accessing the O2 Arena and other London attractions. Multiple reviewers highlight the hotel's proximity to Canning Town station, a short walk away, providing easy access to the Jubilee line and DLR. Several guests specifically chose this hotel for events at the O2, citing its accessibility. The inclusion of breakfast is frequently mentioned as a positive aspect, with many reviewers describing it as good, varied, and offering a decent selection of both hot and cold items, including vegan options. However, some guests found the breakfast service to be chaotic during peak hours, with occasional delays in restocking items. The staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many reviewers specifically mentioned staff members by name, commending their quick responses to requests and proactive assistance. Several reviewers appreciated the availability of parking at the hotel, although there is a daily fee. Room cleanliness is generally rated positively, although some guests have reported issues such as stained carpets, mold in bathrooms (particularly around the shower), and general wear and tear. A few reviewers noted problems with malfunctioning amenities in their rooms, such as lights, toilets, and air conditioning. Noise levels are a concern for some, with reports of road noise and thin walls. Several reviewers mentioned ongoing construction in the surrounding area, which may impact the immediate surroundings of the hotel. The comfort of the beds receives mixed reviews; while some found them comfortable, others described them as too small or the mattresses as unsupportive. The size of the rooms, especially family rooms with sofa beds, was noted as cramped by some reviewers. While the hotel is considered a good value for money by many, a few reviewers felt the price was high considering the hotel's condition. A few guests experienced issues with their room keys not working consistently.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- 00442075404040
- Website
- ihg.com/redirect?path=hd&localeCode=en&hotelCode=LONSI
- Check in
- 14:00 · out 11:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Activities
- Air Conditioning
- Allergy Free Room
- Bar
- Family Rooms
- Golf
- Heating
- Housekeeping
- Internet
- Laundry
- Non Smoking Rooms
- Parking
- Room Service
Against the neighbourhood
Rated 4.0 against a median of 4.2 across the 24 venues we hold for Blackwall, where the most-reviewed is Intercontinental London - The O2.
Booking
Still deciding?
- What types of rooms does the Holiday Inn Express London‑Royal Docks offer and what amenities are included?
- What is included in the complimentary breakfast at the Holiday Inn Express London‑Royal Docks and what variety can guests expect?
- What public transport options are closest to the Holiday Inn Express London‑Royal Docks and how easy is it to reach major London attractions?
- What business facilities does the hotel provide, such as meeting rooms or a business centre, for work‑related stays?
- What nearby attractions or activities are within walking distance of the Holiday Inn Express London‑Royal Docks for leisure guests?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.