Hampton by Hilton London Waterloo offers a modern and comfortable stay in the heart of London. Conveniently situated near major attractions like the London Eye and the Southbank, the hotel features well-appointed rooms equipped with complimentary Wi-Fi, flat-screen TVs, and workspaces. Guests can enjoy a complimentary hot breakfast each morning, and a fitness center is available for those looking to keep active. The stylish lobby area is perfect for relaxing or meeting with friends, making this hotel an excellent choice for both leisure and business travelers.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean and Comfortable Rooms The rooms are generally described as clean, comfortable, and well-maintained. Many guests appreciate the modern decor and the provision of ample towels.
- Excellent Location This hotel is conveniently located within walking distance of Waterloo Station, making it easy to access various parts of London. Many tourist attractions, restaurants, and bars are also within walking distance, providing plenty of options for dining and entertainment.
- Friendly and Helpful Staff Many reviewers highlight the friendly and helpful attitude of the hotel staff, particularly at the front desk. Staff are often commended for their attentiveness and willingness to assist with requests.
- Good Value for Money Many guests find the hotel to be reasonably priced, especially considering its central London location and the inclusion of breakfast. This makes it an attractive option for budget-conscious travelers.
- Great Breakfast Included The complimentary breakfast buffet offers a wide variety of options, including hot food, cereals, fruit, juices, and pastries. Guests particularly enjoy the waffle station and the quality of the breakfast is often praised.
Criticised
- Breakfast Can Be Crowded and Repetitive The breakfast area can get very crowded, leading to a chaotic experience with limited seating. The breakfast selection, while generally good, may become repetitive for longer stays.
- Inconsistent Housekeeping Some guests have reported issues with housekeeping, such as rooms not being cleaned by late afternoon or staff entering rooms despite the 'do not disturb' sign being displayed. This inconsistency can be a source of frustration.
- Lack of Amenities in Rooms Some rooms lack certain amenities such as a mini-fridge, USB charging ports, and complimentary bottled water. The absence of these conveniences can be disappointing for some guests.
- Lift Issues Some guests have reported issues with the lifts, including one or more being out of service, resulting in long waits and overcrowding, particularly during peak hours like breakfast and checkout time.
- Some Rooms Need Refurbishment Some guests have noted that certain rooms are a bit tired and could benefit from a facelift. Specific issues include uncomfortable sofa beds, odd sink designs, and noisy air conditioning units.
The longer read
The Hampton by Hilton London Waterloo enjoys a superb location, especially convenient for travelers arriving or departing from Waterloo Station, with easy access to the Underground and bus lines. Major attractions like the London Eye, South Bank, and Westminster are within walking distance. Many reviewers highlighted the breakfast as a major plus, citing a wide variety of options including healthy choices and the ability to make your own waffles. While a few found the breakfast repetitive for longer stays or noted issues with food temperature, the majority considered it a significant value-add. The hotel generally offers clean and comfortable rooms, though some guests have described them as small or dated. Some rooms offer fantastic city views, especially from higher floors. However, a few guests have experienced issues with room maintenance, such as uncomfortable sofa beds with springs, malfunctioning air conditioning, and a lack of amenities like complimentary water or refrigerators. While many guests have consistently praised the staff as friendly, helpful, and polite, several others have reported instances of unengaged or unfriendly service, particularly at check-in or when addressing issues like malfunctioning key cards. A few guests mentioned issues with housekeeping, such as inconsistent service or interruptions even with a 'Do Not Disturb' sign displayed. Some reviewers mentioned the gym being small but adequate for a basic workout. Several guests noted that the area around the hotel is safe with many restaurants and bars nearby. Some guests experienced false fire alarms during their stays, which were handled efficiently by staff, though disruptive. A minority of reviewers mentioned issues with lifts, with one or more being out of service, causing delays during peak times. While the hotel is generally considered good value for money, a few reviewers felt the price was inflated to account for the included breakfast. Noise from the nearby Waterloo Station and ambulance station was noted by some but wasn't a widespread concern.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +442074018080
- Website
- hamptoninn3.hilton.com/en/hotels/united-kingdom/hampton-by-hilton-london-waterloo-LONWLHX/ind
- Check in
- 15:00 · out 11:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Bar
- Electric Kettle
- Family Rooms
- Gym
- Heating
- Housekeeping
- Internet
- Ironing
- Laundry
- Minibar
- Non Smoking Rooms
- Radio
Against the neighbourhood
Rated 4.2 against a median of 4.3 across the 4 venues we hold for Waterloo, and the most-reviewed of them.
Booking
Still deciding?
- What popular sights and activities are within walking distance of the Hampton by Hilton London Waterloo?
- Which specific in‑room features, such as toiletries and Wi‑Fi speed, does the hotel provide for guests?
- What variety of foods are included in the complimentary hot and cold breakfast buffet at the hotel?
- Is the 24‑hour fitness centre open to all guests at any time and what equipment does it offer?
- How convenient is access to public transport, like Waterloo Station and nearby tube lines, for guests staying at the hotel?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.