Citadines Trafalgar Square London is a modern serviced apartment hotel situated near iconic attractions such as Trafalgar Square and the National Gallery. Offering a blend of comfort and convenience, it features well-equipped apartments with kitchenettes, ideal for both short and extended stays. Guests have access to amenities like a fitness center, meeting rooms, and a 24-hour reception. The hotel provides a perfect base for exploring the vibrant city, making it appealing to tourists and business travelers alike.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Complimentary Lobby Amenities Guests enjoy unlimited access to a high-quality coffee machine and filtered water stations in the lobby, which are perfect for a quick morning caffeine fix or hydrating throughout the day.
- Convenient Kitchenette Facilities Each studio or apartment includes a functional kitchenette with a microwave and fridge, providing a practical and cost-effective way to store snacks or prepare simple meals during your stay.
- Helpful and Friendly Staff The front desk team receives high praise for being professional, proactive, and exceptionally accommodating with luggage storage, early check-in requests, and assisting guests with travel logistics.
- Spacious Apartment Layouts Unlike many cramped London hotels, these units offer generous floor plans, making them a much more comfortable and efficient choice for families or visitors planning a longer trip.
- Unbeatable Central Location Situated steps from Trafalgar Square, Embankment station, and major sights like Big Ben, this hotel is perfectly placed for tourists to explore the best of London on foot.
Criticised
- Awkward Bathroom Designs Bathrooms frequently feature high-sided bathtubs that are difficult to enter, alongside persistent issues with low water pressure and shower curtains that can be annoying to use.
- Dated Interior Condition Many rooms are showing significant wear and tear, including chipped paint, worn carpeting, and furniture that appears significantly older and more shabby than the promotional photos online suggest.
- Inconsistent Room Temperatures Numerous guests reported frustration with HVAC control, noting that rooms can become uncomfortably warm or stuffy, with some portable cooling systems proving largely ineffective in warmer weather.
- No Daily Housekeeping As an aparthotel, standard housekeeping is not provided daily; guests must be prepared to manage their own trash and request fresh towels, which often catches travelers off guard.
- Uncomfortable Sleeping Arrangements Several travelers complained about sagging mattresses, hard pillows, and sofa beds that are particularly uncomfortable and unsuitable for adults, which can significantly impact sleep quality.
The longer read
The primary draw of Citadines Trafalgar Square is its undeniably superb location. Situated mere steps from Trafalgar Square and within minutes of the Embankment and Charing Cross tube stations, this hotel acts as an ideal base for tourists. Guests consistently report that they can walk to major attractions like Big Ben, the London Eye, the West End theatre district, and numerous museums, making it highly efficient for those who prefer to explore London on foot. The lobby creates a welcoming atmosphere, highlighted by a popular self-service coffee machine offering complimentary hot drinks throughout the day, which many guests found to be a thoughtful and convenient touch.
As an aparthotel, the rooms are generally more spacious than standard hotel offerings, often featuring practical kitchenettes equipped with refrigerators, microwaves, and hobs. This setup is excellent for families or guests planning longer stays who wish to prepare their own simple meals. However, guests should temper their expectations regarding modern luxury. The property is frequently described as "dated" or "well-loved," with reports of worn carpets, scuffed paint, and older furnishings. While some guests found their rooms comfortable and quiet, others noted that the quality varies significantly by room, with some layouts feeling dark or gloomy due to small windows or views of adjacent brick walls.
The service model is distinctly "aparthotel" rather than full-service hotel. Housekeeping is not typically provided on a daily basis, and those expecting fresh towels or trash removal for shorter stays may need to request these services explicitly from the front desk. While the staff is widely praised for being helpful, responsive, and kind—often going above and beyond to store luggage or assist with travel logistics—the lack of daily service can be an adjustment for travelers used to traditional hotel amenities. Guests should also note that some units are split-level, featuring steep or narrow staircases that may prove difficult for those with mobility issues or heavy luggage.
Potential guests should be aware of specific recurring infrastructure complaints. Several reviewers highlighted issues with bathrooms, particularly regarding deep, high-sided bathtubs that can be difficult to climb into, and occasional maintenance problems like low water pressure or faulty HVAC systems that leave rooms too warm or cold. Furthermore, while the hotel is generally quiet, room placement matters; units facing the street or pubs can be noisy, while others may lack natural light. If you prioritize location and the utility of a kitchenette over modern decor and full hotel service, this remains a highly functional and well-regarded choice, but those seeking a pristine, luxury experience may find the property's aging infrastructure lacking.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +442077663700
- Website
- WWW.CITADINES.COM
- Check in
- 15:00 · out 11:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Dining Area
- Family Rooms
- Heating
- Housekeeping
- Internet
- Kitchenette
- Laundry
- Microwave
- Non Smoking Rooms
- Safe
- Television
- Vending Machine
Against the neighbourhood
Rated 4.2 against a median of 4.3 across the 44 venues we hold for Covent Garden, where the most-reviewed is The Savoy.
Booking
Still deciding?
- What amenities and features are available in the rooms at Citadines Trafalgar Square London?
- How convenient is the hotel's location for accessing major attractions and transport in London?
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- Is Citadines Trafalgar Square London suitable for families and does it offer accessible facilities?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.