About McDonald's 12/14 Queen Street Cardiff. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's 12/14 Queen Street Cardiff and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald's app. Next time you're looking for a treat, head to McDonald's 12/14 Queen Street Cardiff . We look forward to serving you!
What each source says
- Google 3.6 2,317
- Tripadvisor 2.5 41
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Convenient Location This McDonald's is conveniently located near transportation hubs and popular tourist destinations in Cardiff, making it a great option for a quick meal during a busy day of travel or sightseeing.
- Good Coffee Customers have specifically praised the quality of the cappuccino, noting it as a pleasant surprise compared to other fast-food coffee options.
- Helpful Staff Several reviewers noted the staff being friendly, caring, and helpful, even going the extra mile to accommodate large groups or address customer needs.
- Quick Service While it can get busy, many customers have experienced quick service, especially when using the self-ordering kiosks and table service options.
- Upstairs Seating This location offers a spacious upstairs seating area, including ordering kiosks, making it easier to find a table and order, especially with children.
Criticised
- Cleanliness Issues Several reviewers have mentioned that the restaurant is often messy, with uncleared tables, sticky floors, and flies, particularly around the bins.
- Inconsistent Food Quality Some customers have reported receiving food that was dry, lukewarm, or tasted rushed, indicating inconsistencies in food preparation.
- Payment Issues Some customers have experienced issues with the self-ordering machines declining payments, leading to frustration and wasted time.
- Slow Service During Peak Times During busy periods, particularly lunchtimes and weekends, customers have experienced long wait times for their orders.
- Toilet Maintenance The toilets, especially the upstairs ones, are frequently busy and require better cleaning and maintenance, with concerns about the disabled toilet's condition and accessibility.
The longer read
McDonald's on Queen Street in Cardiff offers a mixed experience, with several reviewers noting both positive and negative aspects. A key advantage is its location, convenient for those near Bute Park, the castle, and coach stops. The availability of self-order kiosks, especially on the spacious upstairs level, is a plus for families, allowing them to secure a table before ordering and opt for table service. Some reviewers have praised the staff's friendliness and helpfulness, particularly when accommodating large groups, and have complimented the quick service and well-prepared food. The coffee is also rated as lovely. However, a recurring concern is cleanliness. Several reviewers mention the restaurant being messy, with uncleared tables, and flies around the bins. The toilets, especially the upstairs ones, are criticized for being busy and needing better maintenance. The disabled toilet downstairs is particularly problematic, with a loose door and sticky floor, and it is often left open. Another issue is the payment machines which have been reported as frequently malfunctioning, causing frustration for customers. Slow service is also mentioned by several reviewers, with wait times of 10-20 minutes, particularly during busy periods. The quality of food, while generally consistent with McDonald's standards, can be inconsistent, with some reviewers reporting dry, lukewarm food, or a strange taste when rushed. Some reviewers have also reported issues with order accuracy and menu availability, such as advertised items being out of stock. While some customers find the experience claustrophobic due to the lack of seating relative to the number of customers, other customers rave about the Fillet-O-Fish.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
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Against the neighbourhood
Rated 3.6 against a median of 4.5 across the 59 places to eat we hold for Cardiff, where the most-reviewed is The Ivy Cardiff.
Still deciding?
- What are some of the most popular menu items at the McDonald's in Cardiff?
- How long do customers usually wait for food during peak hours at this McDonald's location?
- Are there any menu items or promotions unique to this Cardiff location or inspired by Welsh cuisine?
- What can you tell me about the seating options and accessibility features at this McDonald's in Cardiff?
- Is this McDonald's in Cardiff considered family friendly, and what facilities are available for children?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.