Kentucky Fried Chicken. Founded by The Colonel. Practitioners of The Hard Way. Purveyors of the World's Best Chicken.
What each source says
- Google 3.9 1,996
- Tripadvisor 2.5 39
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean environment The restaurant is generally clean, providing a more pleasant dining experience for customers. Cleanliness was noted in both the seating areas and the overall environment.
- Convenient amenities The restaurant offers several convenient amenities, including plenty of seating, highchairs, and a wheelchair lift to the first floor, making it accessible and accommodating for various customers.
- Fresh and tasty food Many reviewers found the food to be fresh, hot, and well-cooked. Specific items like the fillet burger, popcorn chicken, and chips were praised for their taste and quality.
- Friendly and helpful staff Multiple customers have reported positive interactions with staff members who were friendly, understanding, and went above and beyond to ensure a good experience.
- Quick service The service is generally quick, especially when ordering through the kiosks. Orders are taken promptly, and food is prepared efficiently, making it a convenient option for a quick meal.
Criticised
- Inaccurate orders There is a risk of receiving incorrect orders, suggesting potential issues with order accuracy and attention to detail by the staff.
- Inconsistent portion sizes Some customers have noted that the regular fries are smaller than expected, indicating a lack of consistency in portion sizes. This can be disappointing for customers.
- Potential for cold food Some customers have reported receiving cold food, particularly the popcorn chicken and chips, indicating inconsistencies in food temperature and preparation.
- Potential for slow service During peak hours, customers may experience long waits for their food, indicating a need for more efficient staffing and order processing.
- Staff can be rude Some customers have found the staff to be rude, creating a negative and unwelcoming atmosphere during their visit. Not all staff interactions are positive.
The longer read
KFC Cardiff - Queen Street receives generally positive feedback, with several reviewers highlighting the friendly and helpful staff. One employee, Wayne, was singled out for exceptional service and going above and beyond to ensure customer satisfaction. Many customers found the food to be fresh, hot, and tasty, with particular praise for the Fillet Burger, popcorn chicken, and chips. Several reviewers mentioned that the portion sizes were generous and the chicken was crispy. The restaurant itself is described as clean and well-maintained, with plenty of seating available. The presence of multiple kiosks for ordering is also noted as a positive feature. Highchairs are available for families with young children, and a wheelchair lift provides access to the first floor. However, some reviewers have mentioned issues with cold food and long wait times, suggesting that staffing levels may sometimes be inadequate to handle peak demand. A few reviewers also reported incorrect orders or rude staff, although these appear to be isolated incidents. One reviewer noted that prices are slightly higher compared to other locations. Despite these minor issues, the overall consensus is that KFC Cardiff - Queen Street offers a good dining experience with tasty food, friendly service, and a clean environment. It's considered a convenient option for a quick and cheap meal, although not necessarily a destination for a special occasion. The positive comments regarding staff friendliness and food quality suggest that this KFC branch stands out compared to others. The restaurant's cleanliness and available amenities, such as highchairs and a wheelchair lift, further enhance its appeal to a wide range of customers.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +44 20 3038 1982
- Website
- kfc.co.uk/kfc-near-me/cardiff-queen-street?utm_term=125-139-Queen-Street&utm_medium=organic&utm_source=uberall
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Against the neighbourhood
Rated 3.9 against a median of 4.5 across the 59 places to eat we hold for Cardiff, where the most-reviewed is The Ivy Cardiff.
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.