The Londoner is a luxurious five-star hotel situated in the heart of Leicester Square. It boasts elegant rooms and suites that combine modernity with classic design, offering stunning views of the city. Guests can indulge in world-class dining options, including a rooftop restaurant with panoramic vistas. The hotel features a wellness center, cinema, and expansive event spaces, catering to both leisure and business travelers. With its prime location, guests are just steps away from iconic attractions, theaters, and vibrant nightlife, making it a perfect base for exploring London.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Exceptional Wellness Facilities Guests consistently praise the extensive basement retreat, which features a stunning swimming pool, sauna, and a well-equipped modern gym, providing a serene escape from the busy city streets outside.
- Exclusive Resident Amenities Access to 'The Residence' is a standout perk, providing guests with a private, refined lounge area that offers complimentary tea, coffee, and snacks throughout their entire stay.
- Prime Central Location Situated in Leicester Square, the hotel offers unrivaled access to West End theaters, shopping districts, and tube stations, making it an ideal, convenient hub for exploring the city.
- Stylish and Clean Design The property's interior decor is frequently lauded for being sophisticated, modern, and immaculately maintained, creating a luxurious and welcoming atmosphere that resonates throughout the lobby and rooms.
- Warm and Professional Staff The majority of interactions are described as excellent, with many reviewers highlighting the concierge team for their personalized attention and the staff's general willingness to assist guests.
Criticised
- Compact Room Sizes Many guests find the standard rooms to be quite small and tight, frequently noting a frustrating lack of closet space or furniture to properly unpack and store luggage.
- Inconsistent Service Quality While many staff are wonderful, some guests report negative experiences with dismissive service, confusion during breakfast, or housekeeping lapses that fail to meet expected five-star luxury standards.
- Lack of In-Room Refrigeration Several guests expressed disappointment that standard rooms do not include a functional refrigerator, which is often expected at this luxury price point for keeping personal items cool.
- Noisy Tourist Location Being in a major, bustling tourist hub means the immediate surroundings are crowded and noisy, and some guests noted that window soundproofing struggles to block external traffic noise.
- Unexpected Extra Charges Visitors are frequently frustrated by automatic service charges added to bills or high prices for basic food and drinks, feeling that transparency regarding these costs is lacking.
The longer read
The Londoner is widely praised for its exceptional central location in Leicester Square, placing guests within walking distance of major theatres, shopping districts, and transport hubs. Many reviewers describe the hotel as a sleek, modern, and stylish sanctuary that offers a calm, sophisticated atmosphere despite being situated in one of London’s busiest tourist areas. The design is consistently highlighted as a key strength, with guests appreciating the contemporary interiors and high-end aesthetic that feels like a boutique hotel despite its larger size. However, prospective guests should be aware that this central positioning can lead to some external noise, although many found the room soundproofing to be generally effective.
Service experiences at The Londoner are frequently described as excellent, with numerous guests commending the professional, welcoming, and helpful nature of the staff, particularly the concierge and front desk teams. Several reviewers noted that they felt truly looked after, with specific staff members often singled out for praise for going above and beyond. That said, a noticeable minority of guests reported inconsistencies in service, particularly during busy periods, describing breakfast service as hectic or disorganized. Additionally, while most staff interactions are positive, a few guests encountered challenges with check-in procedures, including delays when rooms were not ready by the designated time, which occasionally detracted from the otherwise high-end experience.
Regarding accommodations, the feedback presents a clear trade-off between design and space. While the rooms are consistently described as impeccably clean, comfortable, and well-appointed, a significant number of guests noted that the rooms are notably small, with some finding storage space—particularly closets and drawer space—to be inadequate for longer stays. The high-tech room features, such as advanced lighting controls and bidet toilets, are a highlight for many, though a subset of guests found the technology overly complex or difficult to operate. The hotel’s facilities, particularly the subterranean spa, pool, and gym, receive overwhelmingly positive reviews, with many considering them a standout feature of the property. Guests also frequently appreciated the 'Residence' lounge concept, which provides a private space with complimentary refreshments.
Dining at the hotel generally receives positive marks, with many guests enjoying the breakfast variety and quality, though there were isolated comments regarding the pricing and the limited variety of non-alcoholic beverage options. The hotel is often recommended for its value in terms of amenities and service levels, despite the premium price point. While the majority of guests had seamless experiences, potential visitors should be mindful of the room size limitations and the potential for service slowdowns during peak occupancy. Overall, The Londoner is best suited for travelers who prioritize location, modern amenities, and luxury facilities, and who are comfortable with a compact, efficient room design.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +442074510102
- Website
- thelondoner.com
- Check in
- 15:00 · out 12:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Activities
- Air Conditioning
- Bar
- Concierge
- Currency Exchange
- Evening Entertainment
- Fireplace
- Gym
- Heating
- Hot Tub
- Housekeeping
- Internet
- Ironing
Against the neighbourhood
Rated 4.6 against a median of 4.5 across the 25 venues we hold for St James's, where the most-reviewed is The Dilly.
Booking
Still deciding?
- What types of rooms and suites are available at The Londoner and what amenities do they offer?
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- What restaurants, cafes, and bars are available at The Londoner and what kind of cuisine do they serve?
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- What family-friendly services or amenities does The Londoner offer for guests with children?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.