Park Plaza London Waterloo is a modern hotel situated near the South Bank, offering stunning views of the London Eye and River Thames. The hotel features contemporary design with spacious accommodations, including stylish rooms and suites equipped with modern amenities. Its on-site restaurants provide a diverse range of dining options, while leisure facilities include a fitness center and meeting rooms, catering to both business and leisure travelers. Guests can also enjoy proximity to major attractions such as the Houses of Parliament and Westminster Abbey.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean and Modern Rooms The rooms are generally described as clean, modern, and comfortable, often featuring well-maintained amenities and comfortable beds for a pleasant experience.
- Excellent Location The hotel is conveniently located near the Lambeth North tube station and within walking distance of major attractions like the London Eye and Westminster Bridge, making it easy to explore the city.
- Family-Friendly Amenities The hotel provides amenities that cater to families, such as kids' check-in experiences and a pool (reservations required), making it a suitable choice for those traveling with children.
- Friendly and Helpful Staff Many guests have praised the staff for being welcoming, attentive, and professional, contributing to a positive and enjoyable stay.
- Good Breakfast Options The hotel offers a breakfast buffet with a wide selection of items, including options for various dietary needs, providing a satisfying start to the day.
Criticised
- Breakfast Crowds The breakfast buffet can get very crowded, leading to long queues and a chaotic dining experience, especially during peak hours.
- Inconsistent Housekeeping Some guests have reported issues with housekeeping services, including missed cleanings, lack of replenishments, and inconsistent attention to detail.
- Maintenance Issues Several reviews mention maintenance problems within the rooms, such as damaged fixtures, non-functional amenities (e.g. TV, air conditioning), and general wear and tear.
- Noise Issues Some guests have experienced noise disturbances, including sounds from plumbing and neighboring rooms, which can affect the quality of sleep.
- Poor Lighting The hotel's dim lighting in hallways and bathrooms has been noted as a drawback, making it difficult to navigate and perform tasks in these areas.
The longer read
Park Plaza London Waterloo receives high marks for its location, with many reviewers citing its proximity to the Lambeth North tube station, making it easy to access major London attractions. The London Eye, Big Ben, and Westminster Bridge are within walking distance. Bus stops are conveniently located outside the hotel. Several reviewers appreciated the variety of nearby restaurants, including the Hercules, Sino Thai, and Beeyond cafe, as well as a 24-hour supermarket. The staff is frequently described as friendly, helpful, and welcoming, with specific mentions of Harman, Nazmin, Yaroslav, Chris the Manager, Robert, and Michael the Concierge. Multiple reviewers highlight the cleanliness of the rooms and public areas. The modern decor and comfortable beds are also appreciated. Some rooms offer good views. Many guests found the hotel to be family-friendly, with amenities like kids' passports and movie nights. The breakfast receives generally positive feedback, with a wide selection of options, although it can get busy. Several reviewers recommend booking breakfast early to avoid queues. The hotel features a pool, sauna, and gym, although reservations may be required for the pool, and some reviewers found the pool to be cold. Rooms include amenities such as air conditioning, mini-fridges, and coffee facilities. Some rooms have UK/EU outlets, eliminating the need for travel adapters. Several reviewers noted issues with room maintenance, including damaged fixtures, broken power sockets, and insufficient lighting. Some guests reported noise from plumbing or corridors. A few reviewers found the room lighting to be dim or difficult to adjust. Housekeeping inconsistencies were mentioned, with some reviewers reporting missed services or incomplete replenishment of amenities. The quality of room service food received negative comments, with some recommending alternative options like Uber Eats. Some guests found the check-in process to be slow. There were mixed opinions on the value for money compared to other hotels. A few reviewers disliked the strong perfume scent in the lobby. Some reviewers experienced issues with non-functioning TVs or air conditioning.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- 00442039085000
- Website
- marlin.com
- Check in
- 15:00 · out 12:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Bar
- Concierge
- Family Rooms
- Fireplace
- Golf
- Gym
- Heating
- Housekeeping
- Internet
- Ironing
- Laundry
- Non Smoking Rooms
Against the neighbourhood
Rated 4.2 against a median of 4.2 across the 9 venues we hold for Lambeth, where the most-reviewed is Park Plaza London Westminster Bridge.
Booking
Still deciding?
- Does the hotel provide rooms with views of the London Eye and the River Thames?
- Which on‑site dining options are available and what cuisines do they serve?
- What fitness equipment and classes are offered in the hotel's gym?
- How close is the hotel to popular South Bank attractions such as the London Eye, Tate Modern, and the Globe Theatre?
- Which public transport stations are nearest to the hotel and how easy is it to reach central London sights?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.