Holiday Inn Liverpool City Centre by IHG is a modern hotel situated in the heart of Liverpool, providing easy access to major attractions, shopping, and entertainment. The hotel features a variety of comfortable rooms with contemporary decor and amenities such as Wi-Fi, flat-screen TVs, and coffee-making facilities. Guests can enjoy on-site dining options, including a restaurant that serves a variety of dishes, as well as a bar for relaxation. With flexible meeting spaces and a fitness center, the hotel caters to both leisure and business travelers seeking convenience and quality in their stay.
What each source says
- Priceline 4.4 3,102
- Tripadvisor 4.5 1,997
- Expedia 4.6 1,005
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Convenient Discounted Parking The hotel provides a hassle-free parking solution with reduced rates at the adjacent St. John’s multi-storey car park, which is easily accessible for guests driving into the city.
- Excellent Breakfast Selection The breakfast buffet is highly regarded for its variety, freshness, and quality, consistently featuring attentive service that ensures guests are well-prepared for their day ahead.
- Immaculately Clean Rooms Guests frequently comment on the high standard of cleanliness throughout the hotel, noting that rooms are spotlessly maintained and well-serviced, creating a comfortable environment for short and long stays.
- Outstanding Customer Service Multiple guests consistently praise the hotel team for being exceptionally warm, friendly, and attentive, frequently going out of their way to assist with special requests or local recommendations.
- Unbeatable Central Location Ideally situated directly opposite Liverpool Lime Street Station, this hotel offers easy access to all city centre attractions, shopping, and theaters, making it perfect for travelers arriving by train.
Criticised
- Difficult Room Climate Control Many guests struggle with central air conditioning that cannot be adjusted individually, often resulting in rooms that feel too warm or stuffy, making it difficult to regulate temperature for comfort.
- Inconsistent Mattress Quality A recurring complaint involves soft, bouncy, or worn-out mattresses that lack proper support, leading to uncomfortable nights of sleep for many guests who expected better quality for the price paid.
- Lacking Basic Room Amenities Rooms are frequently criticized for a lack of bedside power outlets for charging devices, and many guests express disappointment that rooms do not include a mini-fridge for storing personal items.
- Potential for Noise Disturbances Depending on room placement, guests may experience external noise from ventilation systems, roadworks, or sound traveling through thin walls from neighboring rooms, which can impact sleep quality for sensitive sleepers.
- Signs of Wear and Tear Several reviewers have noted that certain areas of the hotel feel dated, with specific mentions of loose bath panels, worn furniture, and chipped fixtures requiring maintenance or a modern refurbishment.
The longer read
The Holiday Inn Liverpool City Centre is widely praised for its exceptional location, situated directly across from Lime Street Railway Station. This convenience makes it a premier choice for travelers arriving by train, providing immediate access to city center shops, restaurants, and key attractions like the Liverpool Empire Theatre and Albert Dock. Guests frequently highlight the hotel's ability to offer a surprisingly quiet environment despite its central, busy surroundings, particularly for rooms located on higher floors. While the exterior of the building is often described as utilitarian or unappealing, the interior is consistently lauded for its clean, modern, and spacious rooms, with many guests commending the comfort of the beds and the quality of the bedding.
Service is arguably the hotel’s strongest asset. Numerous reviewers note that the staff—from the front desk to housekeeping and restaurant personnel—are exceptionally friendly, professional, and proactive in resolving issues. Several guests shared stories of staff going above and beyond, such as assisting with early check-ins, providing heaters for cold rooms, or helping with personalized birthday surprises. The breakfast buffet is another major highlight, described as extensive, high-quality, and well-managed, with the panoramic views from the breakfast area adding to the overall positive dining experience. The hotel’s partnership with the adjacent St John’s shopping center for discounted parking is a significant value-add mentioned by many drivers.
However, the hotel is not without common frustrations. The most frequently cited issue is the central temperature control, which often leaves rooms feeling too warm, particularly in warmer months, with some guests struggling to regulate the climate despite opening windows. Others noted a lack of electrical outlets near the bedside, which can be an inconvenience for charging devices. A small number of reviewers found certain rooms, particularly the Presidential Suites or older units, to be showing signs of wear, such as tired furniture or bathroom maintenance issues like loose bath panels. Additionally, while most visitors have excellent experiences, some guests expressed annoyance regarding the lack of in-room fridges or safes, which they felt would enhance the utility of the room for longer stays. Despite these specific complaints, the overall consensus remains highly positive, with most guests emphasizing that the combination of staff excellence, location, and cleanliness makes it a reliable and recommendable choice for city breaks.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +441517097090
- Website
- ihg.com/redirect?path=hd&localeCode=en&hotelCode=LPLLS
- Check in
- 15:00 · out 11:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Activities
- Air Conditioning
- Allergy Free Room
- Baggage Storage
- Banquet Room
- Bar
- Blackout Curtains
- Cafe
- Complimentary Instant Coffee
- Complimentary Tea
- Concierge
- Conference Room
- Convenience Store
Against the neighbourhood
Rated 4.5 against a median of 4.2 across the 19 venues we hold for Everton, where the most-reviewed is Adelphi Hotel.
Booking
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.