Frankie & Benny's is where you'll find the food you really want to eat. A glorious choice of moreish recipes, full of heart, made with care, served with joy - all done with a commitment to doing good things for our planet. Choose from glistening steaks, towering burgers, sticky starters and dreamy desserts. Discover gluten-free favourites and healthy, lighter choices. Dive in to nutritious-but-fun kids' dishes, or can't-believe-it's-vegan victories on a plate. Just sit back, have a drink, and then come back for more…
What each source says
- Google 4.1 1,806
- Tripadvisor 3.5 1,146
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Accommodating to Dietary Needs The restaurant is noted for being accommodating to allergies and dietary restrictions, including gluten-free and vegan options. Staff are willing to answer questions and ensure meals are safe for those with sensitivities.
- Delicious Food Many customers enjoy the food, especially the ribs, pasta dishes, and pizzas. The menu offers a wide variety of choices, and the restaurant provides decent portion sizes for the price.
- Excellent, Attentive Service Numerous reviewers praised the staff for being friendly, helpful, and attentive. Many staff members are repeatedly mentioned by name for providing outstanding customer service and creating a welcoming atmosphere.
- Great for Special Occasions Frankie & Benny's is well-suited for birthdays and other celebrations. Staff often go the extra mile, providing birthday drinks, candles, and even singing "Happy Birthday".
- Quick Service Customers frequently mention that food is served quickly and efficiently, making it a good option for a fast and enjoyable dining experience even when the restaurant is busy.
Criticised
- COVID Precautions Concerns A few reviewers noted concerns about COVID-19 precautions, such as staff not wearing masks correctly or a lack of consistent mask-wearing among customers, though this was only mentioned a few times overall.
- Inconsistent Food Quality Some reviewers have reported a decline in food quality over time, particularly with steaks becoming tougher and less flavorful. Chips have also been noted to be of inconsistent quality.
- Inconsistent Service While many praise the service, some reviewers experienced a significant drop in service quality when specific staff members left or shifts changed. At times staff can be inattentive or slow to respond to requests.
- Limited Menu Options Some customers have found that certain menu items, such as specific pizza toppings or onion rings, are occasionally unavailable. This can be disappointing when customers have specific cravings or expectations.
- Price Increases Several customers have mentioned noticeable price increases in both food and drinks. Some feel that the prices are becoming too high, especially for certain items like wine and cocktails.
The longer read
Frankie & Benny's in Belfast receives consistently high praise for its exceptional service, friendly staff, and enjoyable atmosphere, making it a popular choice for families, couples, and groups. Many reviewers specifically commend the staff's attentiveness, politeness, and willingness to go the extra mile to ensure a memorable dining experience. Several employees are mentioned by name, including Justin, Sarah, Steven, Rachel, Ella, Ellen, Bernie, Saerlaith, Blaze, Marie, Sharon, Rebecca, Davy, Dylan, Natasha, Jasmine, Gary, Elad, Paddy, Blu, David, Reece, Eddie, and Michael with reviewers highlighting their exceptional customer service skills and friendly demeanor. Justin, in particular, is frequently mentioned as being accommodating and creating a welcoming atmosphere. Several reviewers also appreciate the staff's handling of special occasions, such as birthdays, with personalized touches.
The restaurant is noted for its tasty food, with many reviewers recommending specific dishes such as the ribs, New York chicken, lasagne, carbonara, pizzas and the lunchtime wrap. The quality and freshness of the food are consistently praised, with several reviewers noting that the food is served quickly and hot. There are options for a variety of diets including vegan and gluten-free and customers noted being asked about allergies. The restaurant also offers good value for money, especially when offers and discounts are available. Portion sizes are generally generous and well-received, although some reviewers find them very large. The drinks, especially the cocktails, also receive positive feedback.
The ambiance is described as warm, inviting, and lively, making it suitable for various occasions, from date nights to family meals. The restaurant's cleanliness and recent renovations are also appreciated. The speed of service is generally commended, even during busy periods. However, a small number of reviewers mentioned experiencing slow service or issues with food quality, particularly regarding the steak. These appear to be isolated incidents, with the majority of reviewers expressing satisfaction with the overall dining experience.
Many customers expressed their intention to return, citing the excellent service and quality food as primary reasons. The restaurant's ability to accommodate large groups and cater to different dietary needs is also a significant draw. The positive experiences shared by numerous reviewers suggest that Frankie & Benny's in Belfast is a reliable choice for a pleasant and enjoyable meal.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +44 28 9072 7820
- Website
- frankieandbennys.com/restaurants/belfast-victoria-square?utm_source=google&utm_medium=organic&utm_campaign=google_lpm_frankie_and_bennys_belfast
| Mon | 11:00 - 21:00 |
|---|---|
| Tue | 11:00 - 21:00 |
| Wed | 11:00 - 21:00 |
| Thu | 11:00 - 21:00 |
| Fri | 11:00 - 21:00 |
| Sat | 11:00 - 21:00 |
| Sun | 11:00 - 21:00 |
Against the neighbourhood
Rated 3.9 against a median of 4.9 across the 1 places to eat we hold for City Centre, where the most-reviewed is Chopstix - Cardiff.
Still deciding?
- What are the most popular dishes or menu highlights at Frankie & Benny's in Belfast?
- What is the general atmosphere and vibe like at Frankie & Benny's in Belfast?
- Does Frankie & Benny's in Belfast offer family-friendly options or amenities?
- How well does Frankie & Benny's in Belfast cater to special dietary needs such as vegetarian or gluten-free options?
- Is parking easily available and is the restaurant accessible for people with disabilities at Frankie & Benny's in Belfast?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.