Novotel London West is a modern hotel conveniently located near Hammersmith International Centre, making it accessible for both business and leisure travelers. The hotel features well-appointed rooms with contemporary decor and amenities designed for comfort and convenience. Guests can enjoy a range of services, including a fitness center, on-site dining options featuring international cuisine, and flexible meeting spaces catering to various events. With its prime location, the hotel offers easy access to public transport and notable attractions in London.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Comfortable Accommodations Many guests highlight the quality of the bedding and mattresses, noting that they consistently provided a restful night's sleep during their stay.
- Excellent Transport Links The hotel is just a short walk from Hammersmith underground station, offering convenient access to Heathrow airport, the city center, and major tourist attractions.
- Extensive Breakfast Buffet The breakfast service is highly regarded for its wide variety of options, including both hot and cold selections that cater well to diverse dietary preferences.
- Friendly and Helpful Staff Guests consistently report positive interactions with staff members who are described as welcoming, efficient, and eager to assist with special requests and early check-ins.
- Spacious Room Design The hotel offers rooms that are generally considered spacious and well-sized, providing enough room to move around comfortably compared to many standard London hotel options.
Criticised
- Bathroom Maintenance Issues Guests often report aging bathroom facilities, citing concerns like poor water pressure, stained surfaces, potential mold, and shower designs that lead to water leakage.
- Dated Interior Condition Multiple guests note that the rooms and hallways are showing significant signs of wear, including stained carpets and worn furniture, indicating a need for modernization.
- Inconsistent Housekeeping Housekeeping quality is frequently criticized, with reports of missed services, uncleansed surfaces, and infrequent replenishment of room essentials despite clear guest requests.
- Ineffective Air Conditioning Many visitors struggle with the aging air conditioning systems, which often fail to cool the rooms adequately during warmer weather, leaving guests uncomfortable.
- Unclear Additional Charges Several travelers were surprised by unexpected costs, such as mandatory security deposits and high parking fees, which were not always clearly communicated during the booking process.
The longer read
Novotel London West is primarily defined by its excellent location in Hammersmith, offering convenient access to major transport links, including the Hammersmith underground station, which provides direct routes to Heathrow Airport and central London. This makes it a highly preferred choice for travelers attending events at the nearby Eventim Apollo or those requiring a well-connected base in the city. The hotel itself is large and bustling, often hosting conventions or groups, which contributes to a lively atmosphere in the lobby and communal areas, though this can occasionally make check-in processes hectic during peak times.
While the common areas, lobby, and bar are often described as modern and welcoming, the guest rooms are a significant point of contention. Frequent travelers report that the accommodations are dated, showing signs of wear such as stained carpets, tired bathrooms, and worn furnishings. While many guests praise the room size and the high level of comfort provided by the beds, maintenance issues are a recurring theme. Common complaints include ineffective air conditioning during hot spells, faulty electrical sockets, low water pressure in showers, and intermittent cleanliness issues where housekeeping has occasionally failed to restock supplies or properly clean between stays. Prospective guests should be prepared for potential inconsistencies regarding room quality.
The staff are consistently cited as the hotel's greatest asset, with many reviewers praising their friendliness, professionalism, and willingness to assist—often going above and beyond to resolve issues like room changes or early check-ins. The breakfast buffet is another strong feature, frequently lauded for its wide variety of options that cater to different dietary needs. However, the dining experience can become crowded, and service at the bar or restaurant may occasionally feel overwhelmed. Guests should also be mindful of additional costs, as parking fees are significant, and there is often a security deposit required upon check-in, which some travelers found surprising. For those prioritizing a convenient location and helpful service over modern room aesthetics, this remains a functional, well-situated choice for London visitors.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Bar
- Blackout Curtains
- Concierge
- Convenience Store
- Dining Area
- Electric Kettle
- Family Rooms
- Gym
- Hair Dryer
- Heating
- Housekeeping
- Internet
Against the neighbourhood
Rated 4.2 against a median of 4.4 across the 31 venues we hold for Hammersmith, and the most-reviewed of them.
Booking
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.