Leonardo Royal Hotel London City - Tower of London is a modern hotel situated in the heart of London, offering guests stunning views of the iconic Tower of London. The hotel features stylishly designed rooms equipped with contemporary amenities to ensure a comfortable stay. Guests can take advantage of various facilities, including a fitness center, restaurant, and bar. Its central location provides easy access to major attractions such as the Tower Bridge, St. Paul's Cathedral, and the vibrant atmosphere of the Thames River. The hotel is ideal for both leisure and business travelers, blending comfort with city convenience.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Attentive and friendly staff Many guests highlight the exceptional customer service, with staff frequently going above and beyond to assist with travel arrangements, special celebrations, and accommodating requests.
- Comfortable rooms The rooms are often described as spacious, clean, and well-equipped with amenities like Nespresso machines and high-quality bedding, contributing to a restful stay.
- Excellent spa facilities The hotel boasts a large, well-maintained pool, sauna, jacuzzi, and gym, providing a great way to relax and unwind after a busy day of exploring the city.
- Outstanding breakfast buffet The breakfast is highly regarded for its wide selection of fresh options, including a live omelette station, making it a fantastic start to the day.
- Prime location The hotel is situated steps from the Tower Hill underground station, making it incredibly convenient for sightseeing. Major landmarks like the Tower of London and Tower Bridge are within easy walking distance.
Criticised
- Crowded pool and spa The leisure facilities can become very busy and noisy, particularly with children, which some guests feel detracts from the relaxing spa experience they were expecting.
- Dated bathroom facilities Several reviews mention that bathrooms feel tired or outdated, citing high bathtub sides that are difficult to navigate, poor drainage, and a need for renovation.
- Inconsistent room standards There are reports of discrepancies in room quality, with some guests feeling their room was small, dark, or did not match the standard expected for the price paid.
- Slow or broken elevators Guests frequently complain about long wait times for elevators and elevators occasionally being out of service, which can be particularly frustrating when staying on higher floors.
- Unreliable air conditioning Many guests report issues with the air conditioning failing to cool rooms properly, leading to uncomfortably hot stays, especially during warmer months or heatwaves.
The longer read
The Leonardo Royal Hotel London City offers an exceptionally convenient location for travelers looking to explore London’s historic center. Situated just steps from the Tower Hill underground station and within a five-minute walk of the Tower of London and Tower Bridge, the hotel serves as an ideal base for both business trips and sightseeing. Guests consistently praise the hotel’s ambiance, noting the welcoming lobby, thoughtful arrival touches like complimentary wine and fruit-infused water, and the helpfulness of the concierge and front-desk staff. The proximity to transit links makes navigating the city effortless, and the neighborhood feels safe and well-connected.
The hotel’s leisure facilities are a major highlight for many guests. The fitness center, indoor pool, sauna, steam room, and aromatherapy suite are widely considered top-tier and provide a relaxing retreat after a long day of exploring. The breakfast buffet is another standout feature, frequently described as extensive and delicious, with a popular custom-made omelet station that draws praise. While some guests find the pool hours for children restrictive, those who use the amenities during adult-only times often describe the experience as a benefit that adds significant value to their stay.
Despite the hotel’s strengths, inconsistency in room quality and maintenance issues are recurring themes in guest feedback. Many reviewers highlight that while some rooms are modern and spacious with spectacular views of the London skyline, others can feel dated, small, or suffer from maintenance oversights such as slow-draining sinks, worn-out furnishings, and broken bathroom fixtures. A frequent grievance involves the air conditioning, which some guests report as ineffective or noisy during warmer months. Additionally, travelers with mobility issues should note that the deep, high-walled bathtubs, often found in the bathrooms, can be difficult to access and potentially unsafe.
Service levels generally skew positive, with specific staff members receiving high commendations for their professionalism and genuine care. However, guest experiences can vary significantly. Some visitors encounter long wait times for elevators or experience frustration when specific room requests, such as views or specific bed configurations, are not met. While the hotel is well-regarded for its overall value and central position, potential guests should be aware of the nature of the experience: when room assignments and facilities function correctly, the stay is highly rated, but occasional service lapses or hardware failures can detract from the premium expectation.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +442078633700
- Website
- leonardohotels.co.uk/hotels/london/leonardo-royal-hotel-london-city
- Check in
- 15:00 · out 11:00
| Mon | 24 Hours |
|---|---|
| Tue | 24 Hours |
| Wed | 24 Hours |
| Thu | 24 Hours |
| Fri | 24 Hours |
| Sat | 24 Hours |
| Sun | 24 Hours |
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Activities
- Air Conditioning
- Allergy Free Room
- Bar
- Dining Area
- Electric Kettle
- Family Rooms
- Gym
- Heating
- Housekeeping
- Internet
- Ironing
- Laundry
Against the neighbourhood
Rated 4.3 against a median of 4.5 across the 24 venues we hold for Tower Hill, where the most-reviewed is The Tower Hotel.
Booking
Still deciding?
- What in‑room amenities does the Leonardo Royal Hotel London City – Tower of London provide for a comfortable stay?
- What types of food and drink are offered at the hotel's on‑site bar and restaurant for a short‑term tourist?
- How convenient is the walk to the Tower of London and other nearby landmarks from the hotel?
- What fitness facilities are available at the hotel and are they suitable for a brief workout while traveling?
- What conference and business services does the hotel offer for travelers needing a work space during their visit?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.