Intercontinental London - The O2 is a modern luxury hotel situated adjacent to the renowned O2 Arena, making it ideal for event-goers and those seeking a vibrant atmosphere. The hotel features elegantly designed rooms, many with stunning views of the River Thames and City skyline. Guests can enjoy a range of facilities, including a state-of-the-art fitness center, spa, and an upscale restaurant serving international cuisine. Its convenient location allows easy access to public transport, offering seamless connectivity to central London attractions.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Comfortable and Clean Rooms Relax in spacious, modern, and well-maintained rooms with comfortable beds, quality linens, and comprehensive amenities, ensuring a pleasant and restful experience.
- Delicious Breakfast Indulge in a varied and high-quality breakfast buffet with a wide selection of tasty options to suit different tastes and dietary needs.
- Excellent Staff and Service Experience consistently friendly, helpful, and professional service from all staff, enhancing the overall stay and creating a welcoming atmosphere.
- Stunning Views Many rooms offer beautiful views of the Thames River and Canary Wharf, providing a delightful backdrop and enhancing the overall ambiance.
- Unbeatable O2 Arena Access Enjoy seamless access to the O2 Arena via a dedicated covered walkway, making it incredibly convenient for concerts and events, saving time and hassle.
Criticised
- Inconsistent Maintenance Some guests have reported maintenance issues such as malfunctioning equipment, stained linens, and inadequate cleaning, indicating a lack of attention to detail.
- Inconsistent Room Quality Some rooms may lack the luxurious feel present in other areas of the hotel, feeling more functional than refined and not always matching the overall high standard.
- Inconvenient Access The walk from the nearest tube station can feel unsafe at night due to it being poorly lit or through what feels like an industrial area. Taxi and ride share pick ups are impacted by ongoing construction.
- Potential for External Noise Construction around the hotel can cause noise disturbances and obstruct views from some rooms, impacting the tranquility of the stay.
- Spa Area Issues The spa can be overcrowded with children, and some reviewers have noted issues with cleanliness or lack of attentiveness from spa staff.
The longer read
The Intercontinental London - The O2 receives overwhelmingly positive feedback, particularly for its convenience for O2 Arena events with a direct, covered walkway. Guests consistently praise the friendly and helpful staff, noting their professionalism and attentiveness. Many reviewers specifically mentioned exceptional service from individual staff members in housekeeping, reception, and guest relations. The hotel's cleanliness is also frequently highlighted, with rooms described as immaculate and well-maintained. Many reviewers also enjoyed very nice view from their rooms towards the Thames River or Canary Wharf. The provided amenities, including quality toiletries, comfortable beds, and well-equipped rooms, contribute to a luxurious experience. Several reviewers received complimentary room upgrades, enhancing their stay. The breakfast is a standout feature, lauded for its wide variety and high quality. The spa area, including the pool, sauna, and steam room, is another plus for relaxation, though some found it crowded or noted limited hours. While the hotel is generally considered pricey, many feel the convenience and quality justify the cost, particularly for O2 events. A few reviewers mentioned minor issues, such as the lack of clear walking routes from the tube station, closed facilities like the sky bar (on certain days), or occasional maintenance concerns like malfunctioning safes or slow toilet flush. Some also noted the lack of included breakfast given the nightly rate. A few mentioned a long walk from the tube station, and ongoing construction outside the hotel. The gym, while well-equipped, received minor criticisms regarding the water cooler and towel sizes. However, the overwhelming consensus is that the Intercontinental London - The O2 provides a comfortable, convenient, and luxurious experience, making it an ideal choice for those attending events at the O2 Arena or seeking a well-connected base in London.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- 00442084636868
- Website
- ihg.com/redirect?path=hd&localeCode=en&hotelCode=LONIC
- Check in
- 15:00 · out 12:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Activities
- Air Conditioning
- Bar
- Cafe
- Concierge
- Conference Room
- Convenience Store
- Electric Kettle
- Family Rooms
- Golf
- Gym
- Hot Tub
- Housekeeping
Against the neighbourhood
Rated 4.4 against a median of 4.2 across the 24 venues we hold for Blackwall, and the most-reviewed of them.
Booking
Still deciding?
- Do the rooms offer direct views of the River Thames and the O2 Arena skyline?
- What public transport options are nearest to the Intercontinental London - The O2 for easy city travel?
- What restaurants, bars, and in‑room dining options does the hotel provide for guests?
- What spa services and fitness centre amenities are included with a stay at the Intercontinental London - The O2?
- Is the hotel’s event space suitable for business meetings or weddings, and what capacities does it offer?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.