citizenM London Bankside is a contemporary hotel situated in London's vibrant South Bank area, just a short walk from the Tate Modern and Borough Market. The hotel features 192 modern rooms equipped with king-sized beds, ambient lighting, and a touchscreen tablet that controls lighting, temperature, and entertainment systems. The open-plan lobby serves as a communal space with comfortable seating, iMac computers, and a curated selection of books and artworks. The 24-hour canteenM offers a variety of sandwiches, warm dishes, and beverages, transforming into a lively bar in the evenings. The hotel emphasizes self-service with automated check-in and check-out processes, catering to tech-savvy travelers seeking a stylish and efficient stay.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Comfortable Bed Guests consistently praise the large and comfortable beds, ensuring a restful sleep after a long day of sightseeing. Many rooms have storage underneath the bed as well.
- Excellent Location The hotel is conveniently located near popular attractions such as the Tate Modern, Borough Market, and London Bridge, making it easy to explore the city. Public transport is easily accessible for further destinations.
- Helpful Staff The staff are friendly, helpful, and provide excellent service. Many reviewers had positive experiences with the staff going above and beyond to assist them.
- Modern and Clean The hotel boasts a modern design with clean and well-maintained rooms and common areas. The stylish decor and attention to detail create a pleasant atmosphere.
- Tech-Savvy Rooms The rooms feature integrated technology, including an iPad to control lights, blinds, temperature, and entertainment. This modern feature adds convenience and a touch of novelty to the stay.
Criticised
- Limited Amenities The rooms lack tea and coffee-making facilities. While the hotel has a bar, purchasing coffee there can be relatively expensive compared to making it in the room.
- Potential Noise Issues A few guests have mentioned noise issues, such as hearing ventilation smells. This could affect the quality of your stay, especially if you are sensitive to noise.
- Pricey for Service Level Some reviewers feel that the hotel is a bit pricey considering the small room size and the fact that housekeeping is not automatically provided. Breakfast is very expensive too.
- Small Rooms The rooms are small and compact, which may be a concern for travelers with a lot of luggage or those who prefer more spacious accommodations. The bathroom's limited privacy due to glass walls may also be a drawback.
- Temperature Control Issues Some guests have reported issues with the air conditioning, finding the rooms too warm even with the AC set low. This can be particularly problematic during the summer months.
The longer read
CitizenM London Bankside is a modern, tech-forward hotel with a prime location near popular attractions like the Tate Modern, Borough Market, and the London Bridge. Many reviewers highlighted the convenience of its location, with easy access to transportation, restaurants, and cultural sites. The hotel's location is considered safe and quiet. Reviewers consistently praise the staff as friendly, helpful, and welcoming. Many guests specifically mentioned staff members by name, indicating exceptional service. Check-in and check-out are designed to be efficient, with self-service kiosks available, though staff are readily available to assist. The hotel embraces technology, with in-room iPads controlling lighting, blinds, temperature, and entertainment. This feature receives positive feedback for its convenience and modern feel. However, some guests found the technology a bit gimmicky or clunky. The rooms are noted for being compact, following a 'capsule hotel' model. While some found the rooms perfectly adequate and well-designed for a short stay, others felt they were too small, particularly for couples with luggage. Storage solutions are available to maximize space. A consistent highlight is the large and comfortable beds. The cleanliness of the rooms and the hotel in general is frequently mentioned as a positive aspect. Bathrooms are modern, with rain showers being a plus. However, some bathrooms have translucent walls, which may pose privacy concerns for some travelers. A few reviewers noted issues with the temperature control in the rooms, with the AC struggling to cool the space adequately during warmer months. Some guests also mentioned a lack of tea and coffee making facilities in the rooms, which they found inconvenient, and some thought the price of coffee at the bar was high. The hotel features a stylish and quirky common area that serves as a social hub. The ground floor includes a restaurant/cafe with food and drink options. Some reviewers found the breakfast to be excellent, while others felt it was overpriced. The hotel is considered 'Instagrammable' due to its modern design and decor. A few reviewers noted issues such as a malfunctioning TV, a fire alarm incident, and a broken elevator during their stays, and some mentioned that housekeeping isn't done unless requested. Noise levels are generally low, contributing to a comfortable stay, although a few guests reported a strange smell in the ventilation system at certain times.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +4408456012028
- Website
- citizenm.com/london-bankside
- Check in
- 14:00 · out 11:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Allergy Free Room
- Bar
- Blackout Curtains
- Cafe
- Clothes Rack
- Concierge
- Gym
- Hair Dryer
- Heating
- Internet
- Ironing
- Non Smoking Rooms
Against the neighbourhood
Rated 4.4 against a median of 4.3 across the 18 venues we hold for Bankside, where the most-reviewed is ibis London Blackfriars.
Booking
Still deciding?
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What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.