The Sheraton Grand Hotel & Spa, Edinburgh is a 5-star luxury hotel situated in the heart of Edinburgh's UNESCO World Heritage city centre. Guests can enjoy rooms and suites with inspiring views of Edinburgh Castle, complemented by the Sheraton Signature Sleep Experience beds. The hotel features the renowned One Spa, offering a rooftop Hydropool and a Thermal Suite designed to rejuvenate the body and mind. Dining options include One Square Brasserie & Bar, serving seasonal Scottish dishes and an extensive selection of gins. The hotel also provides a state-of-the-art fitness centre and a 19m indoor swimming pool, ensuring a comprehensive and luxurious stay.
What each source says
- Tripadvisor 4.5 3,866
- Priceline 4.3 2,415
- Google 4.5 2,377
- Expedia 4.5 1,006
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Comfortable Accommodations Rooms are noted for being clean, spacious, and well-appointed, with many guests specifically mentioning the exceptionally comfortable beds and pillows as key factors in their restful stay.
- Exceptional Staff Service Guests consistently praise the hotel team for being professional, warm, and attentive, often going above and beyond to provide helpful recommendations and personalized service for special occasions.
- High-Quality Breakfast The breakfast buffet is frequently highlighted for its impressive variety, quality of food, and availability of both buffet and made-to-order options, ensuring a great start to the day.
- Luxurious Spa Facilities The OneSpa facility is widely considered a standout feature, offering a relaxing thermal suite and an iconic rooftop hydropool that guests find both unique and restorative.
- Prime Location The hotel is situated in an excellent, central location, within walking distance to major Edinburgh attractions, the Royal Mile, and the Usher Hall, making it an ideal base for city exploration.
Criticised
- Additional Spa Costs A common frustration is that access to the full spa facilities and thermal pool is not included in the room rate, requiring an extra fee that some guests find surprising and expensive.
- Confusing Layout and Signage Guests often report difficulty finding the hotel entrance or navigating between different floors and the spa area, describing the layout as unintuitive and poorly signposted.
- Dated Room Features Several guests have mentioned that certain aspects of the room design, such as the glass bathroom doors and complex lighting systems, feel impractical, non-private, or overly complicated to operate.
- Inconsistent Water Pressure A recurring complaint among reviewers is the poor water pressure in the showers, which detracts from the luxury experience expected at a five-star property.
- Overcrowding and Staffing Issues During peak times, the hotel can feel understaffed, leading to slow service in the bar and breakfast area, long queues, and difficulty getting timely attention from employees.
The longer read
The Sheraton Grand Hotel & Spa is consistently lauded for its prime location in Edinburgh's West End, placing it within comfortable walking distance of the Usher Hall, the Royal Mile, and Edinburgh Castle. Travelers frequently highlight that the property serves as an excellent base for exploring the city, with public transport and various dining options easily accessible. While the hotel offers a modern aesthetic, guests should be prepared for unique design choices, such as high-tech automated lighting systems that some find complex to master, and bathroom layouts that utilize glass partitions, which may limit privacy. While many rooms are kept spotlessly clean and feature highly comfortable beds, some long-term guests and return visitors suggest that certain areas of the hotel are beginning to feel tired and would benefit from cosmetic updates to align better with a true 5-star experience.
The hotel's premier feature is undoubtedly its expansive wellness area, which includes a renowned thermal suite and a heated outdoor hydro-pool that many reviewers rank among the best in the UK. These facilities are often the primary reason guests choose this location. However, a significant point of recurring feedback is the accessibility of these amenities. Many guests are surprised to find that spa access frequently requires an additional surcharge and advance reservations. This policy can diminish the perceived value for those who book with the expectation of inclusive luxury. Similarly, the Club Lounge is often cited as a valuable upgrade, with guests praising the attentive staff and quality of the complimentary food and drink service, though some feel the variety could be broader for longer stays.
Customer service is a standout strength at the Sheraton, with a large majority of reviewers praising the staff for their professionalism, warmth, and willingness to accommodate special requests. From the concierge desk to housekeeping and restaurant staff, the team is frequently credited with making stays memorable, particularly for special occasions. Dining experiences, particularly the breakfast buffet, receive largely positive reviews for quality and selection, although some guests report inconsistent service speeds during busy periods and occasional frustration with limited in-room dining menus or operational hours for the main restaurant. Travelers should also note that while parking is available onsite, it comes at a premium price, consistent with its central city location. Overall, the hotel is ideal for those prioritizing relaxation facilities, excellent service, and central convenience, provided guests clearly understand the policies regarding spa access and room configurations beforehand.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +441312299131
- Website
- sheratonedinburgh.co.uk
- Check in
- 15:00 · out 12:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Allergy Free Room
- Baggage Storage
- Banquet Room
- Bar
- Bath Shower
- Bathrobes
- Body Wrap
- Cafe
- Complimentary Toiletries
- Concierge
- Conference Room
- Electric Kettle
Against the neighbourhood
Rated 4.5 against a median of 4.4 across the 93 venues we hold for Edinburgh, where the most-reviewed is Leonardo Royal Hotel Edinburgh.
Booking
Still deciding?
- What types of rooms and amenities does Sheraton Grand Hotel & Spa in Edinburgh offer?
- What spa and wellness services are available at the Sheraton Grand Hotel & Spa in Edinburgh?
- What restaurants and dining options are available at Sheraton Grand Hotel & Spa, Edinburgh?
- How convenient is the hotel's location for exploring major attractions in Edinburgh?
- What family-friendly services and accessibility features does this hotel provide?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.