Premier Inn Cardiff City Centre (Queen Street) hotel offers a modern and comfortable stay in the heart of Cardiff. Located near key attractions, it features well-appointed rooms equipped with cozy bedding, flat-screen TVs, and free Wi-Fi. Guests can enjoy a full-service restaurant and bar, perfect for unwinding after a day of exploring. The hotel's central location provides easy access to shopping, dining, and cultural sites, making it an ideal base for both leisure and business travelers.
What each source says
- Tripadvisor 4.5 4,582
- Google 4.2 2,324
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean and Spacious Rooms The rooms are generally described as clean, spacious, and well-maintained, offering a comfortable stay with comfortable beds.
- Excellent Central Location The hotel is conveniently located near Queen Street station, shops, and attractions like Cardiff Castle, making it easy to explore the city center on foot.
- Friendly and Helpful Staff Many guests have praised the staff for being welcoming, helpful, and going above and beyond to assist with requests and provide a positive experience.
- Good On-Site Restaurant The hotel offers a restaurant with freshly prepared meals at reasonable prices, with some guests highlighting the good breakfast and variety of options.
- Modern and Refurbished The hotel has been recently refurbished, offering a modern and appealing environment for guests to enjoy.
Criticised
- Inconsistent Cleanliness Some guests have reported issues with cleanliness, particularly regarding carpets not being thoroughly hoovered, as well as dust.
- Inconsistent Service in Restaurant/Bar Some guests experienced poor service in the restaurant/bar, including slow service, staff shortages, and limited menu options.
- Issues with Amenities Some guests have reported problems with amenities such as non-functioning air conditioning, malfunctioning hair dryers, or issues with the TV volume.
- Parking Can Be Difficult While there is parking nearby, guests have noted that it is not directly at the hotel, can be expensive, and the route to the parking may not be obvious.
- Potential Noise Issues Some guests have reported noise issues from outside, such as roadworks, or internal issues such as noisy pipes.
The longer read
The Premier Inn Cardiff City Centre (Queen Street) generally receives positive feedback, particularly for its location, cleanliness, and friendly staff. Its central location provides easy access to the train station, shops, and attractions like Cardiff Castle and Principality Stadium. Many reviewers found the location ideal for attending concerts at Utilita Arena. The hotel's modern and recently refurbished design is frequently mentioned. Rooms are often described as spacious, clean, and comfortable, with comfortable beds. Many reviewers highlight the walk-in showers and modern bathrooms. Premier Plus rooms are singled out as particularly well-decorated and worth the extra cost. Views from higher floors are also appreciated. Staff members are consistently praised for being friendly, helpful, and welcoming, with specific mentions of Ashley, Tom, Chris and Daksh. The self-check-in kiosks are generally easy to use, and staff are readily available to assist when needed. Breakfast receives generally positive comments, with variety and quality noted, though some prefer self-service. The on-site restaurant offers a good value meal deal. However, there are some recurring issues. Cleanliness of carpets and skirting boards has been raised as a concern by some reviewers. Several reviewers reported issues with the restaurant service, including slow service and missing items from the menu. The lack of a reception desk, requiring guests to address queries at the bar, was seen as a drawback by some. Air conditioning malfunctioned in some rooms. Noise from plumbing was also mentioned. Some reviewers mentioned difficulties with parking, noting that the recommended car park is not directly at the hotel and the discount may not always work. Some guests experienced issues with room amenities, like faulty hair dryers and TVs set to high volume. A few reviewers mentioned inconsistent staff attitudes and encountering rude staff members. There were complaints about a lack of hand wash in bathrooms, and missing furniture in certain rooms. Some guests reported construction noise nearby, and a problematic zig-zag ramp at the entrance.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +44 333 777 3981
- Website
- premierinn.com/gb/en/hotels/wales/glamorgan/cardiff/cardiff-city-centre.html?cid=GLBC_CARBAR
- Check in
- 15:00 · out 12:00
Facilities
- 24 Hours
- Accessible
- Air Conditioning
- Baggage Storage
- Bar
- Bath Shower
- Blackout Curtains
- Clothes Rack
- Complimentary Instant Coffee
- Complimentary Tea
- Complimentary Toiletries
- Hair Dryer
- Housekeeping
- Internet
- Kids Friendly
- Non Smoking Rooms
Against the neighbourhood
Rated 4.4 against a median of 4.4 across the 23 venues we hold for Cardiff, where the most-reviewed is Leonardo Hotel Cardiff.
Still deciding?
- What amenities are included in the guest rooms at Premier Inn Cardiff City Centre (Queen Street) hotel?
- What dining options are available at the hotel's restaurant and bar, and are meals included in the room rate?
- Which key attractions, shopping areas, and cultural sites are within walking distance of the hotel?
- Does the hotel provide on‑site parking or easy access to public transport for getting around Cardiff?
- What business facilities, such as meeting rooms or workspaces, does the hotel offer for business travelers?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.