The ICC Mall, located in Birmingham, serves as a core hub for events and gatherings. It is home to the International Convention Centre (ICC), which hosts a wide range of conferences, exhibitions, and cultural events. This architectural marvel not only enhances Birmingham's skyline but also provides residents and visitors with access to restaurants, shops, and art installations within its vicinity. With its central location, the ICC Mall is easily accessible, making it a preferred destination for both business and leisure travelers.
What each source says
- Google 4.5 4,830
- Tripadvisor 4.0 144
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean and well-maintained The ICC is consistently described as clean, tidy, and well-maintained, providing a pleasant and professional environment for events and visits.
- Excellent location The ICC is conveniently located near New Street Station, hotels, restaurants, and bars, making it easily accessible for conference attendees and visitors.
- Great conference facilities The ICC offers a variety of well-equipped halls and rooms suitable for different events, with comfortable seating, good acoustics, and modern technology.
- Helpful and friendly staff Many reviewers praised the ICC staff for their helpfulness, attentiveness, and willingness to assist with directions and any issues that may arise.
- Variety of on-site amenities The ICC has shops, cafes, and restaurants, providing convenient options for food, drinks, and other needs during conferences and events.
Criticised
- Air conditioning can be too strong Some reviewers found the air conditioning to be too cold, particularly in the main halls, which can be uncomfortable during warmer months.
- Can be difficult to navigate Some reviewers found the layout of the ICC confusing and challenging to navigate, especially for first-time visitors or those with mobility issues.
- Expensive parking Parking near the ICC can be difficult to find and expensive, especially for those driving into the city center.
- Food quality can be inconsistent While some reviewers praised the food, others found it to be cold, unimaginative, or lacking in healthy options, especially for large events.
- Potential for noise disruptions Ongoing construction or events in nearby areas may cause noise disruptions within the ICC, which can be a nuisance for conference attendees and visitors.
The longer read
The ICC Mall in Birmingham is highly regarded as a venue for conferences and events, lauded for its central location, accessibility, and helpful staff. Its proximity to New Street Station, various hotels, restaurants, and bars makes it convenient for attendees. The ICC is appreciated for its well-organized facilities, including numerous halls suitable for different events, and its clean and modern environment. Many reviewers specifically mention the helpfulness and friendliness of the staff, who are consistently praised for their customer service and willingness to assist with directions and technical support. The venue's layout facilitates easy navigation, though some find the size of the building requires considerable walking between different areas. The ICC's food service receives mixed reviews. While many appreciate the quality and variety of the catering, especially considering the large number of attendees, others report issues with cold food or limited healthy options. There are cafes and shops, including a Starbucks and WH Smith, within the building, providing convenient options for food and refreshments. Reviewers have also praised Symphony Hall for its stunning interior and acoustics. The ICC is noted for its accessibility features, with many hotels connected via covered walkways. The venue's security measures are also appreciated, providing a safe and secure environment for events. While the exterior architecture receives mixed opinions, the interior is generally considered innovative and well-designed. Some reviewers note that ongoing construction may impact access to the venue, but the completed renovations are expected to enhance the overall experience. Parking can be challenging, with limited and expensive options available nearby, and some reviewers advise using public transportation or taxis instead. Despite some minor drawbacks, the ICC Mall is highly recommended for its excellent facilities, central location, and outstanding customer service, making it a top choice for conferences and events in Birmingham.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +44 121 644 5025
- Website
- theicc.co.uk
| Mon | 7:00 - 23:00 |
|---|---|
| Tue | 7:00 - 23:00 |
| Wed | 7:00 - 23:00 |
| Thu | 7:00 - 23:00 |
| Fri | 7:00 - 23:00 |
| Sat | 7:00 - 23:00 |
| Sun | 7:00 - 23:00 |
Against the neighbourhood
Rated 4.5 against a median of 4.5 across the 66 venues we hold for Birmingham, where the most-reviewed is Birmingham Airport.
Still deciding?
- What types of conferences, exhibitions, and cultural events are regularly hosted at the ICC Mall?
- What are the most convenient public transport options and parking facilities for reaching the ICC Mall in Birmingham?
- Which restaurants and cafés are located within or nearby the ICC Mall, and what cuisines do they offer?
- What permanent or rotating art installations can visitors see inside the ICC Mall and its surrounding areas?
- When is the ICC Mall least crowded and when are flagship events scheduled, making it the ideal time to plan a visit?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.