Frasers, located on Buchanan Street in Glasgow, is housed in a stunning architectural building with original features like wooden staircases, high ceilings, and candelabras. The store offers a wide array of products, including clothing, bags, perfumes, and housewares from various brands. Customers have noted the friendly and helpful staff, as well as the unique and spacious layout of the store. Although some find the prices to be on the higher end, many appreciate the shopping experience and the building's character.
What each source says
- Google Places 4.1 3,689
- Tripadvisor 4.0 118
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-25.
What visitors single out
Liked
- Architecturally Impressive Building The store is housed in a beautiful and historic building with notable architectural features, including an impressive atrium and elegant design. This makes the shopping experience more visually appealing and memorable.
- Convenient Location Situated on Buchanan Street, a central shopping destination in Glasgow, Frasers is easily accessible. This makes it a convenient stop for shoppers exploring the city center.
- Excellent Customer Service Many reviewers highlighted exceptional service from staff in various departments, including cosmetics, fragrances, and fashion. Employees are often described as knowledgeable, helpful, and attentive, creating a positive and personalized shopping experience.
- Specialized Services and Experiences Frasers offers unique experiences like afternoon tea at Gin 71, Benefit makeovers, and personalized consultations at cosmetic counters. These services enhance the visit and provide added value.
- Wide Selection of High-Quality Brands Frasers offers a diverse range of high-end designer brands across various product categories, including clothing, cosmetics, perfumes, and accessories. This allows shoppers to find a variety of luxury and quality items in one location.
Criticised
- Confusing Store Layout Some customers found the store layout confusing and difficult to navigate, making it challenging to locate specific departments or items. This can lead to frustration and a less enjoyable shopping experience.
- High Prices Many reviewers noted that the prices at Frasers are generally high, especially for concession shops and designer items. This may make it less accessible for budget-conscious shoppers.
- Inconsistent Service Quality While many reviewers praised the staff, some reported instances of poor or indifferent service. This inconsistency can detract from the overall shopping experience.
- Overpriced Items and Sales Some reviewers have mentioned that even during sales, the items are still overpriced compared to other stores. Which could lead to disappointment.
- Toilet Facilities Some reviewers have noted that the toilet facilities are difficult to locate, small, and not well-maintained, which can be a significant inconvenience.
The longer read
Frasers Glasgow, located on Buchanan Street, is praised for its stunning architecture and impressive interior, reminiscent of a bygone era. Many reviewers highlight the building's original features, describing it as a destination in its own right, worth visiting even without shopping. While some find the layout confusing, the store generally offers a wide selection of high-end brands across various departments, including cosmetics, fragrances, clothing, and accessories. Shoppers appreciate the diverse range of products, from designer labels like Prada and Gucci to more accessible brands. Some reviewers note that prices tend to be on the higher side, but the store often has sales and special offers, especially during annual events.
Customer service receives frequent positive mentions. Numerous reviewers commend the staff's friendliness, knowledge, and helpfulness, particularly at the various cosmetic and fragrance counters. Specific employees, such as Amanda at Dior, Megan at Versace perfume, Natalie at Dior, Alexandra Coetzer, Niamh, Nathan in aftershave, Megan in Atkinsons London perfume, Sadia at Charlotte Tilbury and Rebecca are called out by name for providing exceptional service and personalized assistance. Customers appreciate the staff's willingness to offer advice, provide samples, and go the extra mile to ensure a positive shopping experience.
Gin71, located within Frasers, is a popular spot for afternoon tea and gin flights. Reviewers consistently praise the quality and quantity of food, the extensive gin selection, and the attentive service. Many mention using vouchers from Itison or 5pm for afternoon tea or makeovers, highlighting the good value and enjoyable experiences. The atmosphere is generally described as relaxed and friendly, making it a great place to catch up with friends or celebrate special occasions.
While the majority of reviews are positive, some customers mention that certain areas of the store could benefit from refurbishment, particularly the carpets. A few reviewers also note that the location of the restrooms can be difficult to find. Some customers expressed disappointment that the store isn't what it once was. Despite these minor drawbacks, Frasers Glasgow generally receives high marks for its beautiful setting, wide selection of merchandise, and excellent customer service, making it a worthwhile shopping destination.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
| Mon | 9:30 - 19:00 |
|---|---|
| Tue | 9:30 - 19:00 |
| Wed | 9:30 - 19:00 |
| Thu | 9:30 - 19:00 |
| Fri | 9:30 - 19:00 |
| Sat | 9:00 - 19:00 |
| Sun | 10:00 - 18:00 |
Against the neighbourhood
Rated 4.1 against a median of 4.5 across the 7 venues we hold for City Centre, where the most-reviewed is Belfast City Hall.
Still deciding?
- What makes Frasers a notable attraction in Glasgow and what is its historical or cultural significance?
- What can visitors expect to see or do at Frasers during a typical visit?
- What are the opening hours of Frasers and is it accessible for people with mobility needs?
- What types of shops, restaurants, or cafes are available inside Frasers for visitors?
- When is the best time to visit Frasers to avoid crowds or enjoy special events?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.