Radisson Blu Hotel London Tottenham Court Road, formerly known as the Kenilworth Hotel, is nestled in the heart of London, offering contemporary accommodations with easy access to cultural landmarks and vibrant neighborhoods. The hotel features modern design elements, spacious rooms equipped with top-notch amenities, and an array of dining options, ensuring a comfortable stay. With its prime location near the British Museum and Covent Garden, it serves as a perfect base for both leisure and business travelers. Guests can enjoy diverse culinary experiences, a well-equipped fitness center, and a welcoming atmosphere throughout their visit.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Comfortable Beds and Bedding Many reviewers highlight the high comfort level of the mattresses and pillows, often noting that they provided a restful night's sleep despite being in the heart of a busy city.
- Excellent Central Location This hotel is ideally situated within walking distance of the British Museum, major theaters, Covent Garden, and the Tottenham Court Road Underground station, making it perfect for sightseeing and shopping.
- Helpful and Friendly Staff Guests consistently praise the hotel team for their professionalism, responsiveness, and genuine hospitality, frequently mentioning that staff members go above and beyond to assist with luggage, upgrades, and local recommendations.
- High-Quality Breakfast The hotel's breakfast service is frequently described as impressive, offering a fresh, generous buffet selection that serves as a great start to the day for many visitors.
- Modern and Clean Interiors Guests often appreciate the immaculately clean condition of the rooms and the hotel's pleasant, bright decor, which provides a welcoming atmosphere for both business and leisure travelers.
Criticised
- Aging Infrastructure and Maintenance Some visitors noted dated decor, worn carpets, and maintenance issues such as malfunctioning air conditioning units, plumbing concerns, or general wear and tear in specific rooms.
- Bathroom Layout and Size Guests commonly point out that bathrooms are often very small, with cramped shower stalls, limited storage for toiletries, and occasionally poor ventilation or awkward placement of amenities.
- Frequent Issues with Elevators Multiple guests have reported significant frustration with broken or single-functioning lifts, which often lead to long delays, accessibility issues, and inconvenience for those with heavy luggage.
- Inconsistent Noise Insulation Several reviewers mention being disturbed by noise, ranging from loud street traffic to slamming corridor doors and mechanical sounds, suggesting that soundproofing could be improved in many rooms.
- Small and Cramped Rooms A frequent complaint is that the rooms, particularly the standard doubles and singles, are quite small, with limited space for luggage or moving around comfortably.
The longer read
The Radisson Blu London Tottenham Court Road is widely regarded for its exceptional location, which stands as its primary selling point. Situated in Bloomsbury, just steps from the British Museum and a short walk from Tottenham Court Road station, the hotel provides unparalleled access to the West End, Covent Garden, and major transport links like the Elizabeth line. Travelers consistently praise the staff, frequently highlighting the friendly and proactive service provided by the reception and concierge teams—individuals such as Michael and Edgar received specific, repeated commendations for their helpfulness and ability to resolve issues. The hotel’s breakfast offerings also garner significant approval, with many guests describing the buffet as high-quality, varied, and a worthwhile inclusion for a convenient start to the day. For visitors prioritizing sightseeing and central accessibility, the hotel’s strategic positioning is difficult to beat.
However, potential guests should be aware of the recurring concerns regarding room sizing and maintenance. A substantial number of reviewers characterize the rooms, particularly the standard and single options, as exceptionally small—some described them as cramped, claustrophobic, or barely large enough to maneuver a single suitcase. While many guests noted the rooms were clean and generally well-equipped with useful amenities like Nespresso machines, steamers, and efficient climate control, others encountered signs of wear, such as dated decor, stained carpets, or bathroom issues like poor ventilation and small, awkward shower layouts. The hotel’s age is evident in these areas, and while refurbishment efforts are underway, the disparity in quality between the polished lobby and the older guest rooms is a common observation.
Noise and infrastructure issues also appear with enough frequency to warrant caution for light sleepers. Several reports mention noise disturbances stemming from street traffic, construction in the vicinity, or thin walls that allow sound to travel from corridors and neighboring rooms. Additionally, elevator functionality was a persistent grievance during the review period; multiple guests reported limited lift availability or maintenance issues that caused significant delays. Furthermore, the hotel’s electronic room key system—which controls lift access and power—was occasionally flagged as frustrating or technically unreliable. Travelers with heavy luggage or those requiring specific room configurations, such as twin beds, are strongly encouraged to communicate these needs directly with the hotel well in advance to avoid disappointments upon arrival.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +44 (207) 637-3477
- Website
- radissonhotels.com/en-us/hotels/radisson-blu-london-mercer-street
- Check in
- 15:00 · out 12:00
Facilities
- 24 Hours
- Accessible
- Air Conditioning
- Bar
- Family Rooms
- Heating
- Housekeeping
- Internet
- Ironing
- Kids Friendly
- Kitchenware
- Laundry
- Non Smoking Rooms
- Parking
- Rental Car
- Restaurant
Against the neighbourhood
Rated 4.0 against a median of 4.2 across the 23 venues we hold for St Giles, where the most-reviewed is St Giles London - A St Giles Hotel.
Booking
Still deciding?
- What amenities are available in the guest rooms at Radisson Blu Hotel London Tottenham Court Road?
- What dining options does the hotel offer and are there any signature dishes or restaurants on site?
- Which major attractions and cultural sites are within walking distance of the hotel?
- How convenient are the public transport connections from the hotel, such as tube stations and bus routes?
- Do the hotel rooms offer city views or specific sights, and which floor levels have the best perspectives?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.