Novotel London Greenwich is a modern hotel situated in a historic area of London, providing convenient access to major attractions like the Royal Observatory and Cutty Sark. The hotel features comfortable accommodations with contemporary decor, catering to both leisure and business travelers. Guests can enjoy amenities such as an on-site restaurant, bar, fitness center, and meeting rooms. With its favorable location and a focus on guest comfort, it serves as a great base for exploring the vibrant culture of Greenwich.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Comfortable and Quiet Rooms Many guests enjoyed the comfortable beds and spacious room layouts, often noting that the environment remained quiet despite the immediate proximity to public transportation links.
- Excellent Transport Links The hotel is located immediately next to the Greenwich station, offering direct access to the DLR and Overground lines for quick travel into central London and the O2 Arena.
- Friendly and Helpful Staff Numerous guests praised the staff for their professionalism, welcoming attitude, and willingness to assist with local travel advice and efficient check-in processes.
- Inviting Public Spaces The lobby, bar, and restaurant areas are frequently complimented for their modern, stylish, and welcoming decor, providing a pleasant space for guests to relax.
- Prime Greenwich Location Situated in the heart of Greenwich, the hotel is within easy walking distance of major local tourist attractions, including the Cutty Sark, the Maritime Museum, and Greenwich Park.
Criticised
- Awkward Bathroom Design The hotel's layout, which frequently separates the toilet from the sink and shower, is often criticized as being inconvenient, unhygienic, and frustrating for guests.
- Dated Room Condition Several guests noted that rooms feel tired, reporting issues like scuffed walls, stained carpets, and broken furniture, suggesting a significant need for maintenance and general refurbishment.
- High Additional Charges Guests frequently expressed disappointment that the high costs for parking and breakfast feel unjustified, often arguing that these extras do not offer good value for the price.
- Inconsistent Temperature Control Many reviewers struggled with room temperatures, noting that the air conditioning was often ineffective or difficult to regulate, leading to uncomfortably hot sleeping environments.
- Missing Bedside Outlets A common frustration for travelers is the lack of accessible power sockets or USB charging ports located near the bedside, making device management difficult during the stay.
The longer read
The Novotel London Greenwich is widely recognized for its exceptional location, situated immediately adjacent to the Greenwich overground and DLR stations. This makes it an incredibly convenient base for travelers, offering easy and rapid access to central London, Canary Wharf, and major event venues like the O2 Arena. Guests frequently praise the hotel's proximity to local Greenwich attractions, including the Cutty Sark, the Maritime Museum, and Greenwich Park, all of which are within comfortable walking distance. While the location is perfect for transit, some guests note that the proximity to the train line can occasionally result in ambient noise, though many find the soundproofing generally effective. The hotel features an inviting lobby and bar area, often described as stylish, comfortable, and a pleasant place to unwind after a day of sightseeing. The restaurant and breakfast service receive mixed but generally positive feedback, with many guests enjoying the variety and quality of the food, although some find the pricing a bit steep for the value offered. Service in these areas is often highlighted as a strong point, with many reviewers praising the staff as friendly, helpful, and accommodating, particularly when providing local travel advice or assisting with luggage storage. However, experiences with front desk service can be inconsistent, with some guests reporting excellent, professional check-ins while others noted delays, confusion over bookings, or a lack of warmth. Room quality is the most polarizing aspect of the guest experience. While many guests find the rooms spacious, clean, and comfortable, a significant number of reviews describe the interior as dated, weary, or in need of refurbishment. Recurring complaints point to stained carpets, worn-out furniture, and maintenance issues such as malfunctioning bedside lights, dated or moldy bathroom grouting, and inconsistent air conditioning performance. Many visitors are critical of the specific room layout, which often separates the toilet cubicle from the shower and vanity area—frequently without an additional sink for handwashing—a design choice many found impractical or unhygienic. Furthermore, a common frustration for modern travelers is the lack of power outlets and USB ports near the bedside, necessitating the use of extension cords for CPAP machines or phone charging. Housekeeping standards also appear to vary; while many report a spotless environment, others have encountered issues with cleanliness, such as dust, hair, or insufficient replacement of bathroom amenities like tissues and toiletries. Despite these mixed reports on room conditions, the hotel remains a top choice for travelers prioritizing location and convenience. Guests looking for a straightforward, well-connected hotel in a historic neighborhood often find the Novotel to be a functional, if not luxurious, option. It is best suited for those who intend to spend most of their time exploring the city and require a reliable, accessible, and centrally located hub.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
Facilities
- 24 Hours
- Accessible
- Activities
- Air Conditioning
- Bar
- Cafe
- Family Rooms
- Hair Dryer
- Heating
- Housekeeping
- Internet
- Kitchenware
- Laundry
- Non Smoking Rooms
- Parking
- Restaurant
Against the neighbourhood
Rated 4.0 against a median of 4.4 across the 9 venues we hold for Greenwich, and the most-reviewed of them.
Booking
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.