Leonardo Hotel London Aldgate, formerly known as Hotel Saint London, is a contemporary hotel situated in the historic City of London. The hotel offers 272 thoughtfully designed rooms and suites, each reflecting a modern style that balances simplicity, comfort, and functionality. Guests can dine at The Cardinal Bar and Kitchen, which serves vibrant seasonal dishes in a relaxed yet refined setting. For evening gatherings, the Jin Bo Law Sky Bar on the fourteenth floor provides panoramic views of the London skyline. Additional amenities include a 24-hour fitness studio and four meeting rooms, catering to both leisure and business travelers.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Convenient Amenities Thoughtful additions such as in-room mini-fridges, Nespresso machines, and high-quality toiletries are frequently praised. These extra amenities, combined with reliable Wi-Fi, make the hotel a practical and comfortable base for both business and leisure travelers.
- Exceptional Location Situated immediately adjacent to the Aldgate underground station, this hotel offers unparalleled convenience for navigating the city, with major tourist attractions like the Tower of London and Tower Bridge within easy walking distance.
- Friendly and Helpful Staff The hotel team is frequently highlighted for being welcoming, attentive, and professional. Many guests noted that staff go out of their way to assist with luggage, early check-in requests, and local recommendations, making guests feel valued.
- Modern and Clean Accommodations The rooms are consistently described as stylish, contemporary, and well-maintained. Guests appreciate the sleek design, comfortable beds, and overall cleanliness that provides a pleasant and relaxing environment after a day of sightseeing.
- Stunning Views Many rooms and the rooftop bar offer spectacular, panoramic views of the London skyline, including iconic landmarks like the Gherkin and Tower Bridge. Guests often find these views to be a standout feature of their stay.
Criticised
- Confusing Elevator System The elevator situation is frequently cited as a pain point, with long wait times and frequent out-of-service issues. The shared usage between hotel guests and rooftop bar visitors can cause significant congestion during peak hours.
- Heating and Cooling Inconsistencies Several reviewers mentioned struggles with temperature control, including ineffective air conditioning that fails to cool the room or heating systems that are set too high and cannot be adjusted, leading to uncomfortable sleeping conditions.
- Noise and Soundproofing Issues Some guests reported issues with thin walls and soundproofing, noting that noise from corridors, elevators, or nearby rooms can be disruptive. Light sleepers may find the environment less than perfectly quiet.
- Rooftop Bar Access Issues Although the rooftop bar is a major draw, guests often find it difficult to access because it is not managed by the hotel. Frequent private events or capacity restrictions can leave paying hotel guests unable to visit.
- Small Room Sizes Multiple guests have reported that the standard rooms are quite compact. Travelers with heavy luggage or those planning extended stays may find the limited space and lack of storage or lounge furniture challenging.
The longer read
The Leonardo Hotel London Aldgate (formerly Hotel Saint) is primarily defined by its exceptional location, situated immediately adjacent to the Aldgate Underground station. This connectivity is the hotel's strongest asset, making it an ideal base for travelers relying on public transport to access major attractions like the Tower of London, Tower Bridge, and Liverpool Street. Guests consistently praise the hotel's modern, clean, and stylish interiors, often noting that rooms—while sometimes compact by international standards—are well-equipped with Nespresso machines, mini-fridges, comfortable beds, and effective air conditioning, contributing to a modern boutique feel. The rooftop bar, Jin Bo Law, is frequently highlighted for its stunning panoramic views of the city skyline, particularly the Gherkin and Tower Bridge, serving as a significant draw for guests.
However, the hotel experience is characterized by inconsistencies, particularly regarding service and operational logistics. While many guests report friendly and professional staff, others have encountered significant issues with check-in procedures, including slow service, confusing deposit requirements, and occasional difficulties with VIP perk fulfillment or room upgrades. Some guests have expressed frustration with the hotel’s communication regarding room availability and the rooftop bar, which is managed independently. Because the bar is a popular public venue, guests sometimes find themselves competing with outside crowds for elevator access or being denied entry during private events, which can feel alienating for those who chose the hotel specifically to enjoy the rooftop amenities.
Maintenance and room conditions are another area of mixed feedback. While many praise the cleanliness and modern bathroom designs—specifically the rainfall showers—there are recurring mentions of minor maintenance issues, such as blocked shower drains, thin walls allowing corridor noise to penetrate rooms, and elevators that occasionally malfunction or become congested during peak bar hours. The breakfast service is also a point of contention; while some find it satisfactory and convenient, others critique the limited selection or the extra charges for coffee variations, suggesting that outside dining options might be more fulfilling. Potential guests should weigh the undeniable convenience of the location and the quality of the room facilities against the possibility of occasional operational bottlenecks and the necessity of managing expectations regarding the rooftop bar's accessibility.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- +442038051000
- Website
- hotelsaint.com
- Check in
- 15:00 · out 11:00
Facilities
- 24 Hours
- Accepts Credit Cards
- Accessible
- Air Conditioning
- Bar
- Cafe
- Concierge
- Electric Kettle
- Family Rooms
- Gym
- Heating
- Internet
- Ironing
- Laundry
- Non Smoking Rooms
- Outdoor Furniture
Against the neighbourhood
Rated 4.4 against a median of 4.5 across the 24 venues we hold for Tower Hill, where the most-reviewed is The Tower Hotel.
Booking
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.