Ibis London Excel Docklands is a contemporary hotel situated near the iconic Excel Exhibition Centre. It features comfortable rooms equipped with essential amenities and provides easy access to public transport, connecting guests to central London and beyond. The hotel offers facilities such as a restaurant, bar, and meeting rooms, catering to various needs. Its prime location by the Docklands allows guests to enjoy scenic views and nearby attractions, making it an ideal base for exploring the vibrant city.
What each source says
Bar length is review volume, so you can see how much weight sits behind each score. Captured 2026-08-26.
What visitors single out
Liked
- Clean and Comfortable Rooms Rooms are generally reported as clean, well-maintained, and comfortable, ensuring a pleasant stay. Comfortable beds, good showers, and effective soundproofing contribute to a relaxing environment.
- Excellent Location for ExCel & Transport The hotel is ideally situated for events at the ExCel Centre. It's also near the Elizabeth Line and DLR, providing quick access to central London and the O2 via the cable car.
- Friendly and Helpful Staff Many guests have highlighted the exceptional service provided by the hotel staff. From check-in to the bar, staff members are consistently described as friendly, helpful, and professional.
- Good Breakfast The breakfast buffet is generally well-received, with a wide variety of options. Guests appreciate the selection of both continental and full English breakfast items available.
- Great Views Many rooms offer great views, especially those facing the river. Guests have enjoyed the scenery of the Thames, the O2, and Canary Wharf.
Criticised
- Expensive Parking Parking at the nearby car park can be quite expensive, adding a significant cost to the stay for those driving to the hotel.
- Inconsistent Room Quality There have been occasional reports of issues such as broken TVs, ineffective heating, and unpleasant smells from the bathroom, indicating some inconsistency in room maintenance.
- Limited Dining Options While breakfast is generally good, dinner options at the hotel are described as limited, potentially requiring guests to seek alternative dining choices nearby.
- Potential Noise Issues Some guests have experienced noise disturbances, either from airport traffic or from other guests in the hallways. Light sleepers may want to request a quieter room.
- Small Room Size Some guests have noted that the rooms can be small and basic, which may be an issue for longer stays or those requiring more space.
The longer read
The Ibis London Excel Docklands hotel receives high marks for its convenient location, particularly for visitors attending events at the ExCel Centre, which is often within easy walking distance. Its proximity to the Custom House station on the Elizabeth Line also provides quick access to central London, typically within 20-30 minutes, and to the O2 arena via the Jubilee Line or the Emirates Air Line cable car. Many reviewers appreciate the friendly and helpful staff, with specific mentions of exceptional service from individuals like Asfand, Hathim, Labake and Theo. Positive comments frequently highlight the cleanliness of the rooms and the comfort of the beds, although some guests have noted wear and tear in certain rooms. Breakfast is generally well-regarded, with a wide variety of options, though a few reviewers mentioned occasional issues with replenishment during busy periods. Some rooms offer pleasant views, particularly of the river. The hotel is often considered a good value, offering reasonable prices compared to other London hotels, but parking at the adjacent facility can be expensive at £25 per night. While rooms are often described as basic, they are generally well-equipped, often including tea/coffee making facilities, and sometimes extras like Nespresso machines, complimentary cookies and room upgrades. Some guests have reported issues such as non-functional TVs, ineffective heating or air conditioning, and occasional noise from outside or other rooms. A few reviews mention small bathrooms with shower designs that can lead to water spillage. While the hotel generally provides a calm and relaxing vibe, some guests have experienced disturbances, such as noisy groups or early morning housekeeping. Despite these occasional drawbacks, many guests express a willingness to return, citing the hotel's convenience, friendly service, and overall value.
A synthesis of published third-party reviews. Not written by Breaks.
Getting there
- Phone
- 44 20 7055 2300
- Website
- accorhotels.com/gb/hotel-3655-ibis-london-excel-docklands/index.shtml
- Check in
- 15:00 · out 12:00
| Mon | 24 Hours |
|---|---|
| Tue | 24 Hours |
| Wed | 24 Hours |
| Thu | 24 Hours |
| Fri | 24 Hours |
| Sat | 24 Hours |
| Sun | 24 Hours |
Facilities
- 24 Hours
- Accessible
- Bar
- Heating
- Housekeeping
- Internet
- Ironing
- Laundry
- Non Smoking Rooms
- Parking
- Restaurant
- Room Service
- Snack Bar
- Soundproof Rooms
- Television
- Wine Champagne
Against the neighbourhood
Rated 4.0 against a median of 4.2 across the 24 venues we hold for Blackwall, where the most-reviewed is Intercontinental London - The O2.
Booking
Still deciding?
- What essential amenities are provided in the rooms at ibis London Excel Docklands?
- What public transport options are available for reaching the hotel from central London and the airport?
- How quiet are the rooms given the hotel's proximity to the ExCeL exhibition centre and docklands traffic?
- What types of meals and dietary options does the on‑site restaurant at ibis London Excel Docklands offer?
- What business‑related facilities, such as meeting rooms or workspaces, are available for guests at the hotel?
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.