Located in a refurbished quayside warehouse in Canary Wharf, Burger & Lobster - West India Quay offers a menu focused on high-quality burgers and fresh Atlantic lobsters. The restaurant features both indoor and outdoor seating, with a private dining area suitable for group gatherings or meetings. Guests can enjoy a variety of cocktails crafted by expert bartenders, enhancing the dining experience. The venue's proximity to the Museum of London Docklands and other local attractions makes it a convenient choice for both locals and visitors.
What visitors single out
Liked
- Delicious Food The restaurant offers high-quality, flavorful dishes, including perfectly cooked lobster and tasty burgers. The menu is thoughtfully prepared with attention to detail, ensuring a satisfying dining experience.
- Exceptional Service Many staff members provide warm, attentive, and professional service, enhancing the overall dining experience. Specific staff like Ana, Eddie, Anastasia, Sabrina and Floyd receive consistent praise for their exceptional service.
- Good Value Combos The restaurant offers combos that provide a lot of food for sharing. Many customers consider them a bargain, making it a worthwhile dining option.
- Great Ambiance The restaurant boasts a pleasant and cozy atmosphere, suitable for various occasions. The location by the river provides beautiful views, especially during the summer.
- High-Quality Ingredients The restaurant uses fresh, high-quality ingredients in its dishes. The food is flavorful, and it's evident that care is taken in the preparation of each meal.
Criticised
- Inconsistent Oyster Freshness The freshness of the oysters can be inconsistent. Some customers have reported that the oysters were not as fresh as expected.
- Portion Sizes Lobster portion sizes may be small, leaving some customers wanting more. This can be a drawback for those with larger appetites.
- Potential Waits The restaurant can get busy, requiring advance reservations. Waits can be noticeable, although the food quality may make it worthwhile.
- Service Can Be Slow Although generally helpful, the service can be slow at times. Some customers have had to call waiters over multiple times, which can be annoying.
- Unexpected Charges There have been instances of unexpected charges for add-ons like cheese without clear communication from the waiter. This lack of transparency can be frustrating.
The longer read
Burger & Lobster West India Quay receives high praise for its food quality and service, with many reviewers specifically highlighting exceptional staff members. Multiple reviewers rave about the freshness and flavor of both the burgers and the lobster, with one even declaring the burger the best they've ever had. The lobster is frequently described as perfectly cooked and succulent. The restaurant's sauces also receive positive comments. Several reviewers mentioned portion sizes, particularly for the lobster, being on the smaller side, so consider this when ordering. Desserts are also consistently praised. Service is a major highlight, with numerous reviewers calling out individual staff members by name (Diva, Floyd, Eddie, Ana, Anastasia, Sabrina) for their attentiveness, warmth, and professionalism. Ana, in particular, a manager, is repeatedly mentioned for providing a warm welcome and ensuring guests have a fantastic experience. Anastasia is recognised for her outstanding service and suggestions regarding menu items, particularly the steamed lobster. The staff is described as accommodating and going the extra mile, such as acknowledging special occasions like birthdays. The restaurant's atmosphere is generally described as pleasant, cozy, and clean. Its location next to the river offers beautiful views, especially from the outdoor seating area, contributing to a great dining experience. The ambiance is considered suitable for both casual dinners with friends and special occasion celebrations. The restaurant can get busy, so making a reservation in advance is advisable. While some reviewers noted a slight wait, the quality of the food generally makes it worthwhile. One reviewer found the oysters not as fresh as expected. A few reviewers mentioned minor issues, such as slow service at times and unexpected charges for burger add-ons (cheese), so it's advisable to clarify any extra costs when ordering. Overall, Burger & Lobster West India Quay offers a memorable dining experience due to its high-quality food, attentive service, and pleasant atmosphere. The consistent positive feedback regarding specific staff members underscores the restaurant's commitment to customer satisfaction.
A synthesis of third-party reviews supplied by Mindtrip travel index. Not written by Breaks.
Getting there
- Phone
- +44 20 3637 6709
- Website
- burgerandlobster.com/locations/london/west-india-quay/?utm_source=google&utm_medium=local&utm_campaign=gmblisting&y_source=1_NDgxMDI3NjAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
| Mon | 12:00 - 22:00 |
|---|---|
| Tue | 12:00 - 22:00 |
| Wed | 12:00 - 22:00 |
| Thu | 12:00 - 22:00 |
| Fri | 12:00 - 23:00 |
| Sat | 12:00 - 23:00 |
| Sun | 12:00 - 22:00 |
Against the neighbourhood
Rated 4.7 against a median of 4.5 across the 1,957 places to eat we hold for London, where the most-reviewed is The O2.
Still deciding?
- What are the most popular and recommended dishes at Burger & Lobster - West India Quay?
- How fresh and high quality is the lobster and other seafood offered at this restaurant?
- What is the general atmosphere and ambiance like at Burger & Lobster - West India Quay?
- What is the average price range for a meal at this restaurant and are there any value-for-money options?
- Is it necessary to make a reservation in advance and how can I secure a table for busy times?
Where this comes from
Venue records are drawn from the Mindtrip travel index, which aggregates place data and review signals from Google Places, Tripadvisor and booking providers. Ratings are reproduced per source rather than merged into a single number. Distances to nearby venues are computed here as great-circle distances between the published coordinates, not walking or driving routes. Comparison figures are medians computed across the venues we hold for the same neighbourhood or city.
Source: Mindtrip travel index, captured 2026-08-21.
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.