Select your ingredients then cook up your own Chinese hot pot in one of the casual booths.
What visitors single out
Liked
- Clean and Comfortable Ambiance The restaurant is well-maintained, creating a pleasant and immersive dining environment, with heated toilet seats as an added bonus.
- Exceptional Service The staff are consistently attentive, friendly, and go the extra mile, offering personalized service and creating a welcoming atmosphere.
- Good Value with Set Meals The Boost Dual Set Meal provides a generous portion at an affordable price.
- High-Quality Ingredients The restaurant offers a variety of fresh and flavorful options, especially the beef, seafood, and homemade noodles.
- Interactive and Fun Experience The hot pot experience is engaging, with a customizable sauce bar and the option to order entertaining noodle-making performances at your table.
Criticised
- Can Be Noisy The restaurant can be quite loud and busy, which might not be ideal for those seeking a quiet dining experience.
- Inconsistent Broth Flavors Some broth options may not meet expectations, with certain flavors being too spicy or underwhelming.
- Limited Vegetable Selection The vegetable selection may be smaller compared to other hot pot restaurants.
- Long Wait Times Even with a reservation, expect to wait, especially during peak hours, due to the restaurant's popularity.
- Pricey Overall While some deals exist, dining at Haidilao can be expensive, especially when ordering a wide variety of ingredients.
The longer read
Haidilao Hot Pot London Piccadilly receives overwhelmingly positive reviews, particularly regarding its exceptional service and the interactive dining experience it offers. Many reviewers highlight the attentiveness and friendliness of the staff, with specific mentions of personalized service such as providing hairbands, aprons, and even braiding hair. The staff's multilingual capabilities and proactive approach, such as offering cushions for comfort, are frequently praised. This attentive service contributes significantly to the overall enjoyment and is a major differentiator. Several reviewers specifically mention staff going above and beyond, making the experience memorable. The restaurant's ambiance is described as lively and reminiscent of dining in China, with some noting the background noise adds to the authentic experience. The clean and well-maintained environment, including heated toilet seats, also contributes to the positive atmosphere. The hot pot experience itself is consistently lauded, with reviewers emphasizing the freshness and quality of ingredients. The variety of soup bases is appreciated, although some find certain broths (like mushroom) underwhelming or too spicy (Sichuan). The sauce bar, offering a wide array of options for creating custom sauces, is a highlight for many. While some reviewers note that the food can be pricey, most agree that it is worth the cost, considering the overall experience and quality. The availability of free snacks and tea while waiting is a nice touch. A few reviewers recommend pre-booking due to the restaurant's popularity, and some suggest allowing ample time (90 minutes minimum) to fully enjoy the hot pot experience. There is a consensus that Haidilao offers a unique and enjoyable dining experience, making it a popular choice for both first-time hot pot diners and seasoned enthusiasts. Several reviewers mention repeat visits, indicating high levels of satisfaction and loyalty. While a few reviewers suggest improvements, such as increasing the variety of vegetables and providing clearer instructions on cooking times, the overwhelming sentiment is that Haidilao provides a top-tier dining experience that is well worth the visit.
A synthesis of third-party reviews supplied by Mindtrip travel index. Not written by Breaks.
Getting there
- Phone
- +44 20 3725 0616
- Website
- superhiinternational.com
| Mon | 11:00 - 3:00 |
|---|---|
| Tue | 11:00 - 3:00 |
| Wed | 11:00 - 3:00 |
| Thu | 11:00 - 3:00 |
| Fri | 11:00 - 3:00 |
| Sat | 11:00 - 3:00 |
| Sun | 11:00 - 3:00 |
Against the neighbourhood
Rated 4.8 against a median of 4.5 across the 58 places to eat we hold for St James's, where the most-reviewed is FIELD by Fortnum's.
Still deciding?
- What makes Haidilao Hot Pot London Piccadilly stand out compared to other hot pot restaurants in London?
- How does the ordering process work at Haidilao Hot Pot London Piccadilly and what can diners expect?
- Is Haidilao Hot Pot London Piccadilly suitable for group dining or special occasions?
- Does Haidilao Hot Pot London Piccadilly offer good vegetarian or vegan options on the menu?
- What is the typical price range for a meal at Haidilao Hot Pot London Piccadilly?
Where this comes from
Venue records are drawn from the Mindtrip travel index, which aggregates place data and review signals from Google Places, Tripadvisor and booking providers. Ratings are reproduced per source rather than merged into a single number. Distances to nearby venues are computed here as great-circle distances between the published coordinates, not walking or driving routes. Comparison figures are medians computed across the venues we hold for the same neighbourhood or city.
Source: Mindtrip travel index, captured 2026-08-21.
What this page cannot tell you
- Descriptions and review summaries are supplied by the source index and are reproduced as published; they are not independently verified by Breaks.
- Ratings and review counts are point-in-time snapshots and drift constantly. Check the venue's own site or the rating provider for the current figure.
- Opening hours change seasonally and at short notice. Confirm with the venue before travelling.
- Category labels come from the source index and are occasionally wrong — a venue may be filed under a type that does not match how it trades.
- Straight-line distances understate real walking distance, especially where a river or railway sits between two points.